1st Level Support Specialist

Jelentkezem

Cég neve

Profexec Services Kft.
Munkavégzés helye

8000 Székesfehérvár, Pozsonyi út
Profession Prémium

Nézd meg a jelentkezők átlag bérigényét! Ft/hó

Munkaidő, foglalkoztatás jellege
- Vállalkozói
- Általános munkarend
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Responsibilities

We are looking for 1st Level Support Specialists to join an international SAP rollout project in Székesfehérvár or Pécs. The role focuses on providing first-line support during the go-live period, identifying and documenting user issues, and ensuring that tickets are routed to the appropriate expert teams. Deep technical SAP expertise is not required, but candidates should be comfortable working with IT systems, ticketing processes, and users in a business-critical environment.
Project duration: 3 months, with the possibility of extension.

Responsibilities:

Providing first-level support to onsite users and logging incoming incidents and service requests
Troubleshooting basic SAP-related issues and escalating unresolved incidents to the second-level support team
Resolving basic technical and physical issues onsite where possible
Monitoring and following up on reported incidents to ensure timely resolution
Collaborating with second-level support and other relevant teams to ensure smooth system operations

Requirements

Confident user-level knowledge of IT systems
Previous experience in IT Support, Service Desk, Help Desk or ticket management is a strong advantage
Familiarity with ticketing systems and incident management processes, such as ServiceNow or Jira
Basic understanding of enterprise systems and business processes
Confident English skills, particularly in written communication
Good communication and basic conflict management skills
Customer-oriented and professional attitude
Precise, structured and reliable way of working
Good problem understanding and information-sharing skills
Experience working as part of a team
Availability to work on-site in Székesfehérvár or Pécs in a three-shift schedule

Nice-to-have

Experience with SAP systems is an advantage

What we offer

Professional development opportunities
Exciting and challenging IT projects
Hands-on experience with various IT systems and technologies
A supportive and collaborative team environment
The opportunity to develop your IT knowledge and build a strong foundation for your future IT career.

Company info

Profexec is a transformation delivery and IT consulting company supporting multinational enterprises, SSCs and global organizations across Europe.
We help our clients deliver complex business and digital transformation initiatives by providing experienced project professionals, interim leaders and specialist consultants.