Spanish Customer Advisor

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Foundever Magyarország Kft.
Munkavégzés helye

1134 Budapest, Váci út 43.

Egyéb juttatások
- Étkezési jegy
- Cafeteria
- Egészségbiztosítás
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Angol középfok és
- Spanyol felsőfok
- Pályakezdő/friss diplomás
- Középiskola

Állás elmentve

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Responsibilities

Come and work with us.

Do you want to contribute to an outstanding customer representative service?
Are you Spanish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you!

Your future project: join our Spanish Customer Support team.

As a customer service specialist in this project, your daily responsibilities will include:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

Requirements

To succeed in the role, you will need to have:

Native or Proficient level of Spanish (C2)
Intermediate level of English (B2)
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Must hold EU citizenship or valid work permit
Be a local candidate or willing to relocate to Budapest, Hungary (work on site)

What we offer

Stable company background: We are the part of the Hungarian market since 1999. We are the part of one of the market leaders company in the CX sector.
Health and Well-being: Company doctor contract with a private health consultant, and we offer support for glasses. Discount at the company doctor for your private consultation.
Engaging programs: Monthly Fun Days (treasure hunt, massage, etc.) themed days in the office, online games, challenges. Darts and table soccer in the office, coffee (coffee machine and coffee maker) and tea and soft drinks are available, free of charge. Referral program, charity events.
Career program: Internal career opportunities, talent program for those who want to improve their skills. Paid professional training lead by our professional trainers.
Compensation and benefits: Cafeteria (SZÉP card), team specific bonuses, jubilee bonus, free bank account at one of the market leader bank group, discount in DIY store and in a Hotel chain for the reservations.
Extra holidays by Foundever: We provide extra holidays for some cases, full-paid father’s leave
Multilingual environment: Native colleagues from more than 25 nationalities, become a member of a friendly team, a company culture where we respect our diverse and unified teams, where we are proud of our achievements.
Relocation package: If you’re moving to Hungary, we are helping you with the relocation (travel) and work related documents (health insurance, tax)

Workplace extras

Shower
Corporate events
Bicycle storage
Free coffee, soft drinks

Company info

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.