Spanish and Portuguese speaking Service Desk Agent

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Job location: Budapest, Hungary, 9thDistrict, Mill Park Office Building
Working hours: 40 hours/ week
For our office in Budapest, Hungary we are looking for Service Desk Support Agents.

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

• Advanced or native in Spanish and Portuguese language and you have upper-intermediate English language skills.
• Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must (we provide you 2-weeks foundation IT training as part of the Onboarding process).
• You have willing-to-learn attitude & customer-focus mindset.
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem-solving skills.
• Open to work in shifts

• Competitive salary and cafeteria benefits
• Health insurance package at a private clinic
• Risk and accident insurance
• All You Can Move SportPass (at a discounted price)
• Chance to be part of a rapidly expanding organization
• Training and continuous learning and certification opportunities
• Multilingual environment, native colleagues
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
• Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
• Reimbursable language courses
• Team events and Company events (cool and youthful parties with team-games)
• High value awards and recognitions, annual bonus and annual salary review