Site Reliability Engineering Specialist

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BT ROC Kft.
Munkavégzés helye

Budapest
Profession Prémium

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Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Elvárt technológiák
- TROUBLESHOOTING INCIDENT MANAGEMENT SERVICENOW ANSIBLE NETWORK JIRA MIDDLEWARE SCRUM
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

End-to-end SRE ownership for the Global Fabric service
Incident ownership across the customer journey from detection to resolution
Primary operational escalation point for CF-related incidents
Escalation of complex technical issues and coordination of resolution activities
Incident management through ServiceNow and defect tracking through Jira
Root cause analysis and implementation of preventative actions
Design, implementation, operation and continuous improvement of observability and monitoring solutions using Dynatrace
Automation initiatives using Ansible, scripting, CI/CD pipelines and GitOps practices
Definition, measurement and reporting of service health metrics, SLIs, SLOs, error budgets and operational performance dashboards
Fulfilment of operational service requests in line with agreed SLAs
Support for onboarding of new customers and operational readiness activities
Analysis of platform, network and service trends to identify reliability and optimisation opportunities

Requirements

Experience supporting large-scale, high-availability services in an ISP / NaaS / network-centric environment
Experience delivering changes through CI/CD and GitOps processes including release validation, deployment governance, monitoring verification and rollback planning
Experience operating customer-facing applications, APIs and distributed services with focus on reliability, availability, performance and customer experience
Proven ability to troubleshoot end-to-end customer fulfilment journeys across UI, APIs, middleware, event platforms and downstream systems
Strong observability skills for CF services including journey-based monitoring and synthetic checks
Knowledge of Infrastructure as Code tools like Terraform or Ansible
Knowledge of event-driven architectures including Kafka concepts such as message delivery, lag monitoring, loss detection, replay and troubleshooting
Working knowledge of incident/problem management in ServiceNow and delivery tracking in Jira (Scrum / PI planning)

What we offer

Competitive salary

Company info

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience.