Service & Product Management Team Lead

• Take full responsibility for the MOL Campus service portfolio, including amenity services such as catering, fitness, private delivery, parking and workplace services, as well as digital services such as AV and VC technology, IDM and ticketing systems

• Ensure service continuity, including the control and coordination of internal and external service providers

• Manage high-quality end-to-end service delivery and develop unified measurement and control systems

• Supervise performance measurement, including direct and indirect factors, and initiate improvement actions based on evaluation results

• Define service levels, develop service and product visions, and maintain service descriptions, standards and processes, continuously updating them based on customer feedback and improvement opportunities

• Build and maintain strong relationships with customers and stakeholders, including MOL Campus tenant organizations, ensuring efficient collaboration and responsive service delivery

• Ensure proper customer management and collect feedback for continuous improvement

• Define KPIs and prepare regular reports to monitor service delivery performance against SLAs and targets

• Prepare benchmarking reports, analyses and decision-support materials in line with MOL internal requirements

• Develop contracting strategies and supervise procurement processes, including preparation of technical documentation, to ensure continuous service delivery

• Lead and manage the team with approximately 20 direct and indirect reports

• Contribute to additional tasks required for effective building operation and service delivery or project implementation

• University or college degree

• Minimum 5 years of relevant professional experience, preferably in Facility Management, Service Management or Customer Experience Management in an international environment

• Experience in managing service portfolios and working with service providers

• Strong customer focus and stakeholder management skills

• Proactive mindset, strong sense of ownership and positive attitude

• Strong organisational and communication skills

• Result-oriented and problem-solving approach

• High level of adaptability and willingness to learn

• Experience in an international working environment
   

Professional competencies

• Experience as a service manager, contract manager or facility manager

• Solid knowledge of service management

• Structured and creative thinking

• Attention to detail

• Strong planning and project management capabilities

• Data-driven mindset
   

Technical skills

• Confident use of Microsoft Office and project management tools such as MS Project or similar

• Openness to digital technologies and willingness to learn

Languages

• Fluent English and Hungarian

• Opportunity to take ownership of a complex, high-impact service portfolio at the MOL Campus

• Involvement in both physical and digital service development

• People leadership responsibility in a dynamic environment

• Broad stakeholder exposure across business and operations

• Stable corporate background and long-term career opportunities

• Modern working environment in Budapest

Location: Budapest, MOL Campus
 

About the role

The purpose of this position is to effectively manage the service portfolio of MOL Campus, contributing to the usability and functionality of the building in a way that creates value and maximizes user productivity.