Állás részletei
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Cég neve
Supercharge Kft.
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Munkavégzés helye
Budapest -
Nézze meg a jelentkezők átlag bérigényét!
Ft/hó Megnézem -
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
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Elvárt technológiák
- ITIL ACCESS PROJECT MANAGEMENT SCRUM REST
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Elvárások
- Angol középfok és
- Magyar középfok
- Nem kell tapasztalat
- Középiskola
Kis türelmet...
Állás elmentve
A hirdetést eltávolítottuk a mentett állásai közül.
Állás leírása
Responsibilities
Helping improve support and maintenance procedures
Cooperating with and advising project management on demand
Acting as the SPOC for support and other continuous engagements
Driving internal takeovers from project teams
Assisting delivery teams with product training and support
Coordinating scheduled and ad-hoc maintenance with clients
Managing L2/L3 team allocation, planning, and task assignments
Ensuring that SLAs and KPIs are met
Acting as an escalation point
Reporting to the Lead Support Manager and Delivery
Keeping documentation up to date
Cooperating with and advising project management on demand
Acting as the SPOC for support and other continuous engagements
Driving internal takeovers from project teams
Assisting delivery teams with product training and support
Coordinating scheduled and ad-hoc maintenance with clients
Managing L2/L3 team allocation, planning, and task assignments
Ensuring that SLAs and KPIs are met
Acting as an escalation point
Reporting to the Lead Support Manager and Delivery
Keeping documentation up to date
Requirements
Has a track record of leading support activities, preferably on the agency side
Has experience working with software development teams following SDLC best practices
Has a strong understanding of ITIL and ITSM principles (ITIL4 Foundation certification desired)
Is fluent in project and product management practices (PM, Scrum, or PO certification is a plus)
Possesses outstanding communication skills – both in English and Hungarian
Has a “get things done” attitude
Thrives in a fast-paced environment and has strong issue-triaging abilities
Has a continuous service improvement mindset
Has expertise in working with clients in the Energy and/or Transportation industries (a strong plus)
Shows passion and care for customers with an “outside-in” mindset
Has experience working with software development teams following SDLC best practices
Has a strong understanding of ITIL and ITSM principles (ITIL4 Foundation certification desired)
Is fluent in project and product management practices (PM, Scrum, or PO certification is a plus)
Possesses outstanding communication skills – both in English and Hungarian
Has a “get things done” attitude
Thrives in a fast-paced environment and has strong issue-triaging abilities
Has a continuous service improvement mindset
Has expertise in working with clients in the Energy and/or Transportation industries (a strong plus)
Shows passion and care for customers with an “outside-in” mindset
What we offer
To unleash your full potential, we’re here to help you grow every step of the way with exciting international projects, access to inspiring conferences, in-house soft skill trainings, and online courses
We’ll even support your English classes, and with our skill matrix, you’ll always have a clear path to learn
To feel your best, your wellbeing truly matters to us
That’s why we offer health coverage with Medicover, Life1 gym access to keep you moving, and extra sick days for those moments you just need a little rest
We celebrate milestones with a fully paid month off after five years, offer extra paternity leave for growing families, and provide support through our Employee Assistance Program
To have a blast, you’ll join a friendly team of 200+ people, all passionate about building amazing digital products
Whether it’s our Summercharge festival, a football match, quiz night, or just grabbing a drink with teammates, there’s always something to look forward to
And with our buddy system, you’ll feel part of the team from day one
To brighten your day, our dog-friendly office in the heart of Budapest is filled with good vibes, great coffee, tasty snacks (yes, including Túró Rudi!), and cozy corners to relax, connect, or have a little fun when you need a break
You’ll also have a yearly personal budget and a company library to keep your curiosity growing
We’ll even support your English classes, and with our skill matrix, you’ll always have a clear path to learn
To feel your best, your wellbeing truly matters to us
That’s why we offer health coverage with Medicover, Life1 gym access to keep you moving, and extra sick days for those moments you just need a little rest
We celebrate milestones with a fully paid month off after five years, offer extra paternity leave for growing families, and provide support through our Employee Assistance Program
To have a blast, you’ll join a friendly team of 200+ people, all passionate about building amazing digital products
Whether it’s our Summercharge festival, a football match, quiz night, or just grabbing a drink with teammates, there’s always something to look forward to
And with our buddy system, you’ll feel part of the team from day one
To brighten your day, our dog-friendly office in the heart of Budapest is filled with good vibes, great coffee, tasty snacks (yes, including Túró Rudi!), and cozy corners to relax, connect, or have a little fun when you need a break
You’ll also have a yearly personal budget and a company library to keep your curiosity growing
Company info
Supercharge is on a mission to perfect our support capabilities for key clients across industries and regions.
How to apply
You can submit your application on the company's website, which you can access by clicking the „Apply on company page“ button.
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