Service management specialist

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Cég neve

Körber Hungária Kft.
Munkavégzés helye

Hibrid • 7632 Pécs, Móra Ferenc utca

Egyéb juttatások
- Mobiltelefon
- Cafeteria
- Szakmai tréningek
- Nyelvtanulás támogatása
- Munkába járás támogatás
- Egészségbiztosítás
- Sport támogatás
- Élet- és balesetbiztosítás
- Beiskolázási támogatás
- Nyugdíjpénztár
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Kisgyermekeseknek
- Általános munkarend
Biztosított eszközök
- Laptop
- Headset
- Mobiltelefon
Elvárások
- Angol felsőfok
- 1-3 év tapasztalat
- Egyetem

Mobiltelefon Cafeteria Szakmai tréningek Nyelvtanulás támogatása Munkába járás támogatás Egészségbiztosítás Sport támogatás Élet- és balesetbiztosítás Beiskolázási támogatás Nyugdíjpénztár

Teljes munkaidő Alkalmazotti jogviszony Kisgyermekeseknek Általános munkarend

Laptop Headset Mobiltelefon

Angol felsőfok 1-3 év tapasztalat Egyetem

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Responsibilities

Developing, implementing and operating ITIL-based processes including but not limited to incident, problem, change, configuration & asset, knowledge and capacity management,
Provide support for One IT Service Support organization and help them to achieve their goals,
Ensuring the procedural and functional integrity of the IT service and IT process management landscape
Act as a process owner for ServiceNow enabling its function in the IT and business landscape
Coordinate the implementation of Service Support channels, platforms or technologies which enable a proper customer service operation
Professional responsibility of the service process lifecycle as well as for the definition of the strategy and the support of the service design, service transition and service operation
Participation in Körber One IT Global Projects,
Desiging presentation, user awareness materials and trainings,
Work together with other Domains, Sub-Domains inside Körber One IT,
Design/Create/Review global Service Management Processes,
Further development of the KPI system for service level reporting and management
Propose improvement actions for their own area or for the whole Domain/Sub-Domain.
Creation and maintenance of guidelines and standards

Requirements

Professional Requirements/Skills:

At least 2 years of professional experience in support or consulting on ITSM processes according to ITIL®, ideally a certification as an ITIL® expert
Experience with service management tools such as ServiceNow
Methodological reliability in the recording and design of work processes
Experience in managing projects in the area of operations and service
Presentation strength and conceptual way of working
Ability to work in a team, strong communication skills and hands-on mentality

Required Personal and Social Competencies

Teamwork inspire you in your daily work for your customers
Reliability and process orientation
Ability to analyse and solve complex problems
Sense of responsibility and multicultural experience

The ideal profile meets the following requirements:

Completed College/University education in Business Informatics / Computer Engineering / Business Management,
Good understanding of ITIL processes,
Proven track record of designing and implementing IT Processes,
ITIL-F v3 or v4 certificate and practical experience,
Customer oriented mindset,
Ability to learn and adopt new things,
Good communication skill,
Able to manage priorities,
Ability to work in a matrix/project organization,
Fluent, spoken and written in English.
German language skills as a plus

Nice-to-have

Project management certificates (PMP, Prince2),
ITIL v3 ITSM certificates or v4 MP exams,
3-5 years of experience in similar position at multicultural/multinational company.

What we offer

Competitive reward package (extra high amount of SZÉP card, voluntary pension fund contribution)
Regular company events: jubilee event, family day, Körber festival, team building events, volunteer days, Santa Claus event, Christmas dinner...
Sports clubs: 17 sports categories from wakeboarding to paintball through running and bodybuilding
Nursery, kindergarten, elementary school, summer camp benefits
At least yearly 25 days of holiday for everyone
Up to a multiple of the monthly basic salary in the form of bonuses. Fix holiday, autumn and Christmas bonuses
Home office, flexible working, training, international environment, and you can bring your dog too!
100% renewable electricity, e-car charging park, digital factory

Workplace extras

Canteen
Medical assistance
Shower
Corporate events
Bicycle storage
Parking
Sports facilities
Dog friendly
Massage

Company info

We are Körber – an international technology group with about 13,000 employees, more than 100 locations worldwide and a common goal: We turn entrepreneurial thinking into customer success and shape the technological change. In Pharma, Supply Chain and Technologies we offer products, solutions and services that inspire. We act fast to customer needs, we execute ideas seamlessly, and with our innovations we create added value for our customers. In doing so, we are increasingly building on ecosystems that solve the challenges of today and tomorrow. Körber AG is the holding company of the Körber Group.

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