Service Excellence Director (KH_104367)

Jelentkezem

Cég neve

Karrier Hungária Kft.
Munkavégzés helye

Budapest

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol felsőfok
- >10 év tapasztalat
- Főiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Main responsibilities, tasks:

Drive and track value creation across service towers, ensuring measurable business impact
Lead and embed a culture of continuous improvement aligned with enterprise objectives
Integrate and evolve process innovation & excellence capabilities into a unified Service Excellence function
Lead collaboration with the global Data & Analytics organization to build and scale a digital center of excellence
Establish standardized process, knowledge management, and service excellence frameworks
Identify, prioritize, and implement digitization and automation opportunities in partnership with IT and service leaders
Develop and oversee service performance management frameworks, including KPIs, SLAs, and dashboards
Lead service performance reviews and drive accountability for outcomes and results
Lead, develop, and inspire a global Service Excellence team while building long-term capabilities

Required skills:

Bachelor’s or Master’s degree in Business, Operations, Engineering, or a related field
8+ years of experience in shared services, operations, or service excellence roles
Proven experience in process improvement, performance management, and automation initiatives
Lean, Six Sigma, or similar certification preferred
Familiarity with digital tools such as RPA, process mining, and analytics platforms
Strong strategic thinking, stakeholder engagement, and people leadership skills
Empathy, agility, and the ability to build strong partnerships across diverse teams and functions
Strong data-driven mindset with the ability to identify trends and performance gaps
Demonstrated ability to solve complex problems and make decisions under pressure

What our partner can offer:

Competitive salary package and cafeteria benefits
Annual bonus based on individual and company performance
Collaborative culture, opportunities for professional development
Chance to work on strategic initiatives with global exposure

Company info:

As Director, Service Excellence, you will lead the organization’s journey toward operational excellence, driving measurable value through process optimization, digitization, automation, and performance management. This is a pivotal leadership role with enterprise-wide impact, responsible for building scalable capabilities, embedding a culture of continuous improvement, and ensuring services are data-driven, efficient, and aligned with strategic objectives.