Állás részletei
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Cég neve
Nova HR
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Munkavégzés helye
Budapest, XIII. kerület -
Egyéb juttatások
- Cafeteria
- Egészségbiztosítás
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Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
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Elvárt technológiák
- ANALYTICS SERVICE MANAGEMENT
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Elvárások
- Angol középfok vagy
- Cseh felsőfok vagy
- Holland felsőfok vagy
- Lengyel felsőfok vagy
- Norvég felsőfok vagy
- Svéd felsőfok
- Pályakezdő/friss diplomás
- Középiskola
Kis türelmet...
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Állás leírása
Céginformáció
Nova HR is the personnel consulting company of the Nova group. On behalf of our multinational Client in IT industry, we are looking for candidates to the following position.
Feladatok
- Act as a single point of contact for phone calls, chat, emails and self-service portal from users regarding IT issues and queries
- Record incident resolutions in the ITSM tool based on user communication via phone, email, chat etc.
- Ensure that issues are resolved within ticket life cycle
- Coordination between users and resolver groups (if necessary) Incident handling and escalation management
- Work independently and within a team
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- Adhere to the company's and client’s procedures, policies and guidelines
- All KPI related tasks must be followed & adhered to avoid business impact
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Strong problem resolution skills
- Escalate unresolved calls to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
- Work from office all days
Elvárások
- Fluent Polish/ Dutch/ Czech/ Norwegian/ Swedish knowledge (B2-C1+)
- Strong communication level of English (B2+)
- IT Awareness
- Relevant experience is an advantage
- Excellent in verbal & written communication
- Problem solving abilities, strong logical analytics
Amit kínálunk
- Competitive salary package
- A stable company with long-term job opportunities
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