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Cég neve
Tech Mahindra Limited Magyarországi Fióktelepe
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Munkavégzés helye
Hibrid • Tech Mahindra - CityZen Office - Budapest, Váci út 37, 1134 -
Egyéb juttatások
- Cafeteria
- Egészségbiztosítás
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Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
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Elvárások
- Norvég felsőfok
- 1-3 év tapasztalat
- Főiskola
Kis türelmet...
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Állás leírása
Responsibilities
- Voice Call Handling: excellent knowledge of handing voice calls.
- Email Communication: professional email writing skills.
- Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
- Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. AD: Knowledge on - Active directory, Proxy, DNS, Group Policy. Network: Knowledge on – LAN setup, basic routing and switching, passive networking. Desktop Security: Knowledge on – Antivirus deployment and update, patch management, monitoring and reporting. Desktop, Laptop, Handheld devices: Knowledge on – build management, OS deployment, common application installation and troubleshooting, Hardware knowledge.
- Troubleshooting: Remote troubleshooting experience: Desktop, Laptops, Notebook, iPhone, Network printers, etc.
- Printers: Hands on experience on managing printers (Local & Network printers) - Lex
- Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools.
- ITIL: Knowledge of ITIL processes and procedures.
- KM: Knowledge management understanding, review and create new knowledge articles.
- MS Office: Good / excellent knowledge for support of MS Office and standard software
- Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW)
- O365: Understanding of Microsoft Office (e.g. Office 365)
- Lotus Notes: Lotus Notes client support, Messaging support (e.g. Lotus Notes, Exchange)
- Order management: Ready-to-use knowledge about Ordering processes. Ready-to-use knowledge about ordering portals.
Requirements
- Experience in years: 1 to 5 years
- Relevant Experience: 1 to 3 years
- Qualification: Graduate, Diploma, IT education or comparable IT professional experience
- Certifications (Optional), ITIL Foundation
- Language Proficiency (Read / Write / Speak): Norwegian – Proficient in Read/Write/Speaking with B2 English language skills
- Certifications (Optional): MCP, MCSA, MCSE, CCNA
- Level of expertise: L1– L2System engineer, On-site or Remote Support
- Record incident resolutions in the Help Desk tool based on user communication via phone, email, etc.
- Alert/Event monitoring
- Ticket life cycle handling
- Co-ordination between customers, resolver groups and 3rd parties.
- Incident handling and escalation management
Nice-to-have
- Excellent in verbal, written communication, presentation skills
- Problem solving abilities.
- Can perform under stressful and stringent timelines with minimal help with ownership
- Take ownership to manage deliverables across multiple internal and external projects on a global basis without any help from peers & seniors.
- Take ownership to manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members.
What we offer
- An empathetic culture and supportive leadership who prioritize your well-being and personal development
- Ability to grow in multiple areas in the company
- Being part of a culture of inclusion and belonging: we value the diversity that our people bring to our workplace and communities
- We appreciate your hard work by providing a competitive salary, with a comprehensive benefits package (Cafeteria, private health insurance and trainings)
Company info
Tech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes. With our promise to help our customers Scale at Speed, we design future state solutions for industry leaders and offer innovative digital experiences that enable them to transform and scale at speed™. Our aim is to enable enterprises, associates, and society to Rise for a more equal world, future readiness, and value creation.
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