Senior Team Leader

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Cognizant Technology Solutions Hungary Kft.
Munkavégzés helye

Budapest
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Bónusz

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About us

Cognizant is a global leader in technology and consulting services, dedicated to helping businesses transform and innovate. We are committed to fostering a diverse and inclusive workplace where every employee can thrive.

We are looking for a Team Leader who will ensure exceptional customer experience by driving quality standards and managing day-to-day team operations. This role requires strong leadership, performance management, and the ability to foster continuous improvement.

Responsibilities:

Manage daily operations and ensure adherence to KPIs and schedules.
Drive quality and customer satisfaction through effective floor management.
Build strong relationships with internal support groups and external stakeholders.
Monitor team performance, provide feedback, and maintain morale.
Prepare and communicate team scorecards and reports (daily/weekly/monthly).
Handle escalated customer complaints and ensure timely resolution.
Conduct team meetings, huddle, and maintain clear communication.
Participate in hiring, training, and retention strategies.
Ensure compliance with Cognizant policies and project requirements.
Support business continuity plans and strategic initiatives.
Represent team performance in client meetings and operational calls.

Your profile:

Education: Any graduate
Languages: Fluency in English and one of the following: German, Italian, French (equivalent skill level with C1 certificate).
Minimum 5+ years of relevant work experience.
At least 12 months in a Team Leader role.

Required Skills are:

Strong leadership and people management skills.
Excellent communication and problem-solving abilities.
Ability to manage performance, scheduling, and operational KPIs.
Proficiency in reporting and data analysis.
Customer-centric mindset with a focus on continuous improvement.

We offer:

Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
Opportunities for professional growth and development
Collaborative and innovative work environment
Commitment to diversity and inclusion
Multilingual environment
Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
Easy to access location and modern office building
Reimbursable language courses
Team events and Company events (cool and youthful parties with team-games, etc.)
High value awards and recognitions, annual bonus for top performers, and annual salary review