Senior Service Desk Analyst (French speaking)

• Be the first point of contact for customer-reported technical issues and service requests
• Triage and assign incidents, track progress, and ensure timely resolution based on SLA targets
• Keep users and internal teams informed with clear and timely updates
• Coordinate and escalate issues with technical resolver groups as needed
• Apply ITIL best practices and internal processes to deliver consistent quality service
• Maintain accurate documentation and follow-ups on all cases

• Fluency in French and English (written and verbal)
• Excellent customer communication and interpersonal skills
• Problem-solving mindset and attention to detail
• Basic understanding of IT environments or willingness to learn quickly

• Competitive base salary
• Cafeteria
• Performance-based bonus
• Private health care package
• Commuting allowance
• Hybrid working model

Our partner is a global leader in the field of telecommunications and digital solutions, serving millions of customers across multiple continents. With decades of expertise, the company is committed to driving innovation, delivering secure and reliable connectivity, and enabling businesses to thrive in a rapidly evolving digital world.

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