Sap Fsm Business Systems Expert And Service Delivery Manager

SAP FSM Business Systems expert and Service Delivery ManagerSAP FSM Business Systems expert and Service Delivery ManagerSwitzerland, MeyrinUnited Machining is seeking an experienced SAP FSM Business systems expert to support and maintain the implementation of SAP FSM for all Sales and Service Companies worldwide.The ideal candidate will bridge the gap between business requirements and technical solutions to enhance user experience across our SAP landscape.Ready to join?Your tasksManage the technical implementation of the SAP FSM Solution with various constellations of connected back end systems including SAP ECC CS, non-SAP ERP systems and in the future S/4HANA Service ManagementManage the SAP FSM application, implementing change requests and 2nd level support, fixing tickets for Key UserAccountable for the SAP FSM end-to-end operation for system stability, maintainability and performanceAct as Business Partner interacting directly with different Stakeholders (Head of Customer Service business, Business Process Owners, Key Users, ERP Functional Experts, External Partners, SAP AG, IT team...)Write and keep updated technical documentationEnrich permanently solution database to increase 1st level support ticket fixingAdhere to process harmonization and standardization guidelines, security best practices, GDPR regulationYour profileBachelor/Master degree (Economic, Business, IT or Engineering)SAP FSMSAP ECC CS, S4/Hana Service Management, SAP Service Cloud knowledge a key differentiatorProven record as external and/or in-house consultant dealing with full SAP FSM implementation and integration with back-end systemsKnowledge and experience of implementing the FSM Cloud Connector (proaxia FSM Cloud Connector) integrated with SAP ECC CS and/or S/4HANAStrong knowledge in interface technology (EAI, CPI,...)Knowledge of the Engineering Machinery and Component Industry Customer Service processes an assetExcellent English level (oral and written) to be used nearly 100% of the time. French, German, Italian or Chinese an assetSelf-starter, Hands-on attitude, Solution finder and Pro-activeCustomer orientedBenefitsClear vision and purposeSustainability and innovation focusWe have high sustainability and innovation goals. Let's work towards a sustainable future together.Excellent learning toolsWe provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.Great career opportunitiesAs a global acting company we provide many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.Your contactFanny BraultHR ManagerWrite an emailRue du Pré-de-la-FontaineMeyrinSwitzerlandWho we areGF Machining Solutions is the world’s leading provider of machine tools, diverse technical solutions and services to manufacturers of precision molds and tooling and of tight-tolerance, precision-machined components. The key segments we serve include the aerospace, automotive, medical, energy, information and communications technology (ICT) and electronics industries jid901f749pn jit0207pn jiy26pn