Romanian Speaking Lead Contact Center Operator

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CROME Communication Kft.
Munkavégzés helye

1097 Budapest, Máriássy utca 7.
Fizetés

Bónusz
Egyéb juttatások
- Cafeteria
Munka típusa
- Teljes munkaidő
- Home office
- Alkalmazotti jogviszony
- Általános munkarend
Biztosított eszközök
- Laptop
- Workstation
- Monitor (2 db)
- Headset
- Mobiltelefon
Elvárások
- Angol középfok és
- Román anyanyelvi szint
- 1-3 év tapasztalat
- Középiskola

Cafeteria

Teljes munkaidő Home office Alkalmazotti jogviszony Általános munkarend

Laptop Workstation Monitor (2 db) Headset Mobiltelefon

Angol középfok és Román anyanyelvi szint 1-3 év tapasztalat Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Responsibilities

You will be a member of a small however cooperative team which serves the clients of BMW Group Romania. Your responsibilities will include supervising and resource management for this small team, as well as being involved in customer service tasks.

Supervisor tasks

Workforce management (holiday planning, schedule management, daily workforce distribution)
Managing, maintaining and reporting of regular outgoing call campaigns
Strong supervision and management of the Advanced Complaint Handling process
Creating, updating our internal process descritptions
Mentoring New hire and Cross trainings
Evaluating outgoing and incoming calls and emails, quality management
Reporting

Operator tasks

Handling incomming questions and requests via phone and email
- recording and administration
- gathering further information from the BMW dealer network and BMW Romania’s competent department and experts.
- preparing and submitting replies

Making outgoing customer service calls, such as
- Data clarification, customer satisfaction and event-related calls
- Lead Request handling and Follow-up calls

Requirements

Native Romanian language skills, both written and oral
Intermediate English language skills
At least upper secondary education
At least 1,5-2 years Contact Center experience
Leadership experience and strong people management skills

Nice-to-have

Hungarian Language knowledge
Knowledge of Virtual Call Center, MS Dynamics software
Automotive experience

What we offer

Competitive salary & Annual bonus system
Cafeteria benefit (after probationary period) 
Home Office (after probationary period, office attendance only on Mondays and Fridays)
Structured onboarding support
Company events (birthday-, Christmas parties; team-building events)
Supportive, calm atmosphere
Long-term employment
Unlimited coffee, tea, syrup & monthly cake friday
Bicycle storage, shower facilities
Massage chair in the office for relaxation
Easy to access location – IX. district office

Workplace extras

Shower
Corporate events
Bicycle storage
Free coffee, soft drinks
Massage

Company info

Crome Communication is a CRM and direct marketing agency active since 2010. We offer the most powerful solutions on these fields in the local market. We offer market leader methods, strategic thinking and services perfectly suited for our clients' needs along with the best business solutions.