Állás részletei
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Cég neve
CROME Communication Kft.
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Munkavégzés helye
1097 Budapest, Máriássy utca 7.
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Fizetés
Bónusz -
Egyéb juttatások
- Cafeteria
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Munka típusa
- Teljes munkaidő
- Home office
- Alkalmazotti jogviszony
- Általános munkarend
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Biztosított eszközök
- Laptop
- Workstation
- Monitor (2 db)
- Headset
- Mobiltelefon
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Elvárások
- Angol középfok és
- Román anyanyelvi szint
- 1-3 év tapasztalat
- Középiskola
Állás leírása
Responsibilities
You will be a member of a small however cooperative team which serves the clients of BMW Group Romania. Your responsibilities will include supervising and resource management for this small team, as well as being involved in customer service tasks.
Supervisor tasks
- Workforce management (holiday planning, schedule management, daily workforce distribution)
- Managing, maintaining and reporting of regular outgoing call campaigns
- Strong supervision and management of the Advanced Complaint Handling process
- Creating, updating our internal process descritptions
- Mentoring New hire and Cross trainings
- Evaluating outgoing and incoming calls and emails, quality management
- Reporting
Operator tasks
- Handling incomming questions and requests via phone and email
- recording and administration
- gathering further information from the BMW dealer network and BMW Romania’s competent department and experts.
- preparing and submitting replies
- Making outgoing customer service calls, such as
- Data clarification, customer satisfaction and event-related calls
- Lead Request handling and Follow-up calls
Requirements
- Native Romanian language skills, both written and oral
- Intermediate English language skills
- At least upper secondary education
- At least 1,5-2 years Contact Center experience
- Leadership experience and strong people management skills
Nice-to-have
- Hungarian Language knowledge
- Knowledge of Virtual Call Center, MS Dynamics software
- Automotive experience
What we offer
- Competitive salary & Annual bonus system
- Cafeteria benefit (after probationary period)
- Home Office (after probationary period, office attendance only on Mondays and Fridays)
- Structured onboarding support
- Company events (birthday-, Christmas parties; team-building events)
- Supportive, calm atmosphere
- Long-term employment
- Unlimited coffee, tea, syrup & monthly cake friday
- Bicycle storage, shower facilities
- Massage chair in the office for relaxation
- Easy to access location – IX. district office
Workplace extras
- Shower
- Corporate events
- Bicycle storage
- Free coffee, soft drinks
- Massage
Company info
Crome Communication is a CRM and direct marketing agency active since 2010. We offer the most powerful solutions on these fields in the local market. We offer market leader methods, strategic thinking and services perfectly suited for our clients' needs along with the best business solutions.
How to apply
Please attach a photographic CV in English after clicking on the "Jelentkezem" button.
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