Romanian Speaking Complaint Handling Operator

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CROME Communication Kft.
Munkavégzés helye

1095 Budapest, Máriássy utca 7.

Egyéb juttatások
- Cafeteria
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
Biztosított eszközök
- Laptop
- Headset
Elvárások
- Angol középfok és
- Román anyanyelvi szint
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Responsibilities

The main tasks you will be responsible for are dealing with the incoming complaints, inquiries, occasionally investigating complex cases.
Furthermore, you are going to also take part in general customer relationship, outgoing call campaigns and handling email and phone requests.

(We do not deal with direct sales and cold calls!)

Handling incoming complaints, questions and requests via phone, email and chat

recording and administration
gathering further information from the dealer network and competent departments and experts
providing sales consultations to interested customers
preparing and submitting customer information responses

Making outgoing customer service calls, such as

data clarification, customer satisfaction and event-related calls
lead request handling and follow-up calls

Requirements

High-level proficiency in Romanian
Intermediate English language skills
At least upper secondary education
Minimum of one year of experience in a call centre handling complaints and outbound calls
Excellent communication skills
Precision, independence and reliability
Good Computer and MS Office skills

Nice-to-have

Customer service experience in the automotive industry
Proficiency in using Virtual Call Center, Genesis Cloud (CCT), MS Dynamics / Salesforce software

What we offer

Competitive salary
Fringe benefits (Cafeteria)
Home office option (after the probation period, you only need to work from the office on Mondays and Tuesdays)
Stable, reliable business background
Supportive, relaxed atmosphere, monthly cake and fruit day
Long-term employment opportunity

Workplace extras

Shower
Corporate events
Bicycle storage
Free coffee, soft drinks

Company info

Crome Communication is a CRM and direct marketing agency active since 2010. We offer the most powerful solutions on these fields in the local market. We offer market leader methods, strategic thinking and services perfectly suited for our clients' needs along with the best business solutions.