Reservation Agent

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Mont Cervin Palace
Munkavégzés helye

Zermatt, 3920, Mitarbeiterbüro Bahnhofstrasse 38

Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Angol középfok és
- Német középfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Your tasks

Receive and process booking requests via phone, email, online platforms, or in-person.
Confirm availability, room types, and special requests.
Enter reservations accurately into the hotel management system.
Respond promptly and courteously to inquiries about rates, facilities, and services.
Provide personalized recommendations to enhance the guest experience.
Follow up with guests before arrival to confirm bookings or special requirements.
Offer room upgrades, packages, and additional services (spa, dining, transportation) to maximize revenue.
Suggest special promotions or loyalty programs tailored to the guest.
Communicate guest preferences and special requests to housekeeping, concierge, and F&B teams.
Collaborate with front desk and sales teams to ensure smooth check-in/check-out processes.
Address and resolve booking issues, discrepancies, or complaints.
Correspondence in German, English, and French
Maintaining and updating guest profiles

Requirements

Your profile

Professional experience in a similar establishment in Switzerland and/or abroad
Good verbal and written communication skills in German, English, and French
Team spirit, flexibility, resilience, and a strong sense of responsibility
Ability to stay organized and efficient even in busy or stressful situations

What we offer

Benefits

Central staff accommodation located in the heart of Zermatt and Täsch
Attractive employee, family & friends room rates, as well as various discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels)
Access to a staff fitness room and a wide range of sports activities in Zermatt
Use of the pool area during designated employee swim times
Participation in our development program, which offers access to various training courses (for example, with the company Ritzy)
Discounts on seasonal or annual ski lift passes with the Zermatt resident card
For employees who are unable or prefer not to work both winter and summer seasons in Zermatt, we provide support — in collaboration with our partner hotels — to find a complementary position

Company info

Instead of a grand driveway, there is a small canopy and a modest wooden door—no sea of flags, but a beautiful brass plaque instead—you could almost miss it. The cozy lobby, welcoming entrance area, and various lounges charm visitors with genuine character. The Monte Rosa takes its guests back to the origins of mountain tourism and is infused with the charm of its founding years, without ever feeling like a dusty museum. There is plenty to dream about; the mirrors have reflected much over the years, yet they remain silent…