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Cég neve
MAM BUDA PROJECT Kft. (Kimpton BEM Budapest*****)
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Munkavégzés helye
1027 Budapest, Bem József tér 3.
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Egyéb juttatások
- Céges üdülés, üdültetés
- Szakmai tréningek
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Munka típusa
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
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Biztosított eszközök
- Workstation
- Monitor (1 db)
- Windows
- Desktop PC
- Headset
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Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Szakiskola / szakmunkás képző
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Állás leírása
Responsibilities
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Reservations Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate guests needs to make our guests feel right at home before they arrive.
Every day is different, but you’ll mostly be:
Every day is different, but you’ll mostly be:
- Maintaining accurate and concise records of Resrvations
- Assisting with inquiries and bookings in a timely manner
- Liase with key deparments to implemnet operations plans and meent revenue targets in line with department goals
- Taking, managing, and receiving payments for guest bookings
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
Requirements
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Literate and tech-savvy - you’ll need a good grasp of basic maths, computer skills and strong communication skills
- Sales focused communication
- Drive for results and excelling organisational skills to manage tight deadlines
- Fluent English languge knowledge
Nice-to-have
- 1-3 years work experience in Hotel industry
- Other foreign language skill
- OPERA/Concerto system knowledge
What we offer
- Possibility to be participated in the preopening team
- Stable, international background
- Professional team
- Modern, luxury lifestyle environment
- Full time, long and indefinite term legal employment
- 13th month salary
- Free canteen dishes, coffee, fruits and water
- Accommodation and food & beverage discounts in every IHG Group Hotels
Workplace extras
- Canteen
- Cafe
- Shower
- Corporate events
- Bicycle storage
- Dog friendly
- Free fruits, snacks
- Free coffee, soft drinks
- Free breakfast
- Free lunch
Company info
Join our team at Kimpton BEM Budapest luxury hotel as a Reservations Agent! Be the first point of contact for guests, providing exceptional service while managing reservations and ensuring a seamless booking experience.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
How to apply
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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