Állás részletei
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Cég neve
Hotel Schweizerhof
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Munkavégzés helye
Zermatt, 3920, Mitarbeiterbüro Bahnhofstrasse 5 -
Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
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Elvárások
- Angol középfok és
- Német középfok
- 1-3 év tapasztalat
- Középiskola
Állás leírása
Responsibilities
- Receive and process booking requests via phone, email, online platforms, or in-person.
- Confirm availability, room types, and special requests.
- Enter reservations accurately into the hotel management system.
- Respond promptly and courteously to inquiries about rates, facilities, and services.
- Provide personalized recommendations to enhance the guest experience.
- Follow up with guests before arrival to confirm bookings or special requirements.
- Offer room upgrades, packages, and additional services (spa, dining, transportation) to maximize revenue.
- Suggest special promotions or loyalty programs tailored to the guest.
- Communicate guest preferences and special requests to housekeeping, concierge, and F&B teams.
- Collaborate with front desk and sales teams to ensure smooth check-in/check-out processes.
- Address and resolve booking issues, discrepancies, or complaints.
- Correspondence in German, English, and French
- Maintaining and updating guest profiles
Requirements
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Professional experience in a similar establishment in Switzerland and/or abroad
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Good verbal and written communication skills in German, English, and French
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Team spirit, flexibility, resilience, and a strong sense of responsibility
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Ability to stay organized and efficient even in busy or stressful situations
What we offer
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Central staff accommodation located in the heart of Zermatt and Täsch
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Attractive employee, family & friends room rates, as well as various discounts (for example, in the many restaurants of the MRH-Zermatt SA hotels)
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Access to a staff fitness room and a wide range of sports activities in Zermatt
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Use of the pool area during designated employee swim times
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Participation in our development program, which offers access to various training courses (for example, with the company Ritzy)
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Discounts on seasonal or annual ski lift passes with the Zermatt resident card
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For employees who are unable or prefer not to work both winter and summer seasons in Zermatt, we provide support — in collaboration with our partner hotels — to find a complementary position
Company info
Bahnhofstrasse 5
3920 Zermatt
How to apply
Állás, munka területe(i)
Álláshirdetés jelentése
Állás, munka területe(i)
Álláshirdetés jelentése
