Relationship Manager EMEA

WeFi International AG is a subsidiary of WeFi Technology Group USA – a leading fintech in channel finance. Our market leading proprietary platform and services connect and support global and regional technology companies with their clients and funding partners in over 41 countries. Our office in Zug manages all business in EMEA including origination, structuring, execution and transactions management. Our team members in the USA, EMEA and APJ have decades of experience in the channel finance, IT and banking industries.
To strengthen our team in Zug, we are looking for a hands-on, communicative and driven Relationship Manager EMEA (m/f/d)
Operations Manager
Role Overview:
The Relationship / Ops Manager ensures the effective execution of credit, operational, and compliance activities across WeFi’s trade finance programs. The role supports credit reviews and portfolio monitoring, manages operational exceptions and disputes, and coordinates closely with lenders, vendors, RMs, Finance, Legal, and Compliance. It plays a key role in KYC/AML onboarding and in operationalising legal documentation such as Notices of Assignment and program letters. The position also produces robust reporting and maintains audit?ready documentation. A strong focus is placed on process improvement and automation to enable scalable, compliant growth across Responsibilities
Key Responsibilities:
Portfolio & Credit Support (Execution Focus)
Support credit analysis reviews and ongoing portfolio monitoring
Review reseller financials, trendcards, and portfolio performance
Execute approved credit decisions, extensions, and limit changes
Provide operational insight into risk, concentration, and limit utilization trends
Exception, Dispute & Credit Note Handling
Manage operational exceptions including funding rejections, disputes, and andjustments
Coordinate resolution between vendors, lenders, RMs, Finance, and Legal
Ensure issues are resolved without impacting funding timelines or portfolio quality
KYC, AML & Compliance Onboarding
Coordinate and support KYC onboarding for resellers, vendors, and lenders
Ensure AML requirements are met in line with lender and regulatory standards
Work with Compliance and Legal teamts to resolve KYC/AML queries and refreshes
Maintain accurate KYC and compliance documentation for audit purposes
Legal Documentation & Program Support
Support execution and operationalisation of legal documentation
Hands-on experience with Notices of Assignment, Program Letters and Legal Opinions
Ensure legal documents are correctly reflected in operational setup and workflows
Strong understanding of Accounts Receivable Purchase / Trade Finance programs
Reporting, Controls & Documentation
Produce and maintain operational, compliance, and credit-related reports
Support weekly and monthly operational and portfolio reviews
Maintain accurate, audit-ready process and program documentation
Process Improvement & Automation
Identify recurring manual operational and compliance pain points
Partner with IT / IZZI to define, test, and implement automation enhancements
Drive standardisation across markets while respecting regulatory
Required Experience & Skills
Hands-on exposure to KYC onboarding, AML processes, and compliance controls
Experience working with legal documentation related to AR / trade finance programs
Solid understanding of credit analysis, financial reviews, and portfolio monitoring
Strong understanding of invoice processing, funding mechanics, and exception handling
Experience in operations, middle office, or trade finance environments
Highly detail-oriented with strong stakeholder coordination skills
Ability to remain calm and decisive in time-critical funding environments
Bachelor degree in Finance / Business
Languages : English and French, other languages nice to have
What success looks like:
Clean, compliant onboarding of new resellers, vendors and lenders
Invoices post accurately and fund on time with minimal exceptions
Operational, credit, and compliance risks are proactively identified and managed
Manual touchpoints decrease over time through automation and standardisation
Interested?
We look forward to receiving your application via our applicant management system. jid762264fpn jit0311pn jiy26pn