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BlackRock Hungary Kft.
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Távmunka / Remote -
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Responsibilities
Post-sales client relationship management, supporting the Relationship Managers and clients through high quality client service with outstanding attention to detail
Owning client queries, delegating as appropriate to internal teams, monitoring progress to resolution and ensuring that responses are timely and of a high professional quality
Understanding clients’ needs and liaise with internal teams and third-party service providers where necessary, ensuring that the agreed arrangement and service requirements of the client are articulated in an appropriate agreement
Reviewing own service performance, aiming to achieve excellent results in client satisfaction surveys, and working closely with other team members in achieving overall strategic business objectives
Collaborating closely with relevant Relationship Managers and other Service Managers to ensure the seamless client service whilst maintaining a high degree of communication and confidence
Handling any client complaints in a timely and sensitive manner, in accordance with internal procedures, keeping clients informed and being a great partner to mitigate the impact of dissatisfaction
Co-ordinating the onboarding of clients and client change activities, ensuring correct process and procedures are followed and ensuring the delivery of service needs agreed with the client
Facilitate diagnosis of complex client service issues, identify trends that point to service deficiencies and own resolution, working with the appropriate internal and external delivery teams to ensure timely and accurate response
Drive continuous improvement in BlackRock’s service offering both internally and with external service providers such as custodian banks, depository banks
Contribute to project initiatives that seek to improve our service, effectiveness and efficiency, or which impact the business, its products and its clients
Apply thought leadership to both projects and management of client relationships. Occasionally required to lead on projects representing the client and the team
Owning client queries, delegating as appropriate to internal teams, monitoring progress to resolution and ensuring that responses are timely and of a high professional quality
Understanding clients’ needs and liaise with internal teams and third-party service providers where necessary, ensuring that the agreed arrangement and service requirements of the client are articulated in an appropriate agreement
Reviewing own service performance, aiming to achieve excellent results in client satisfaction surveys, and working closely with other team members in achieving overall strategic business objectives
Collaborating closely with relevant Relationship Managers and other Service Managers to ensure the seamless client service whilst maintaining a high degree of communication and confidence
Handling any client complaints in a timely and sensitive manner, in accordance with internal procedures, keeping clients informed and being a great partner to mitigate the impact of dissatisfaction
Co-ordinating the onboarding of clients and client change activities, ensuring correct process and procedures are followed and ensuring the delivery of service needs agreed with the client
Facilitate diagnosis of complex client service issues, identify trends that point to service deficiencies and own resolution, working with the appropriate internal and external delivery teams to ensure timely and accurate response
Drive continuous improvement in BlackRock’s service offering both internally and with external service providers such as custodian banks, depository banks
Contribute to project initiatives that seek to improve our service, effectiveness and efficiency, or which impact the business, its products and its clients
Apply thought leadership to both projects and management of client relationships. Occasionally required to lead on projects representing the client and the team
Requirements
Up to 3 years of work experience in a client facing role
Bachelor (Masters preferred) degree in Economics, Finance or similar field
Deep interest in capital markets, investments, financial products, AI etc.
Financial certifications are preferred
Strong client service skills, including responsiveness, issue resolution, root cause analysis and operational improvement, with a passion for delivering service excellence
Strong interpersonal skills and be confident, friendly and respectful individual with excellent written and verbal communication skills, comfortable liaising with clients and colleagues at all levels
Excellent attention to detail and analytical skills with a thirst and aptitude for problem solving to deliver positive outcomes to our clients
Accountable, motivated, diligent and results driven
Strong planning and organizational skills with the ability to manage and control their own priorities to meet deadlines
A great teammate, able to integrate and build rapport quickly
Excellent working knowledge of Microsoft software such as Outlook, Word, Excel and PowerPoint and Information Technology skills
Microsoft Dynamic s knowledge is preferred
Openness to conclude IMC
Project management experience is an advantage
Professional qualifications an advantage (CFA, IMC etc.)
Bachelor (Masters preferred) degree in Economics, Finance or similar field
Deep interest in capital markets, investments, financial products, AI etc.
Financial certifications are preferred
Strong client service skills, including responsiveness, issue resolution, root cause analysis and operational improvement, with a passion for delivering service excellence
Strong interpersonal skills and be confident, friendly and respectful individual with excellent written and verbal communication skills, comfortable liaising with clients and colleagues at all levels
Excellent attention to detail and analytical skills with a thirst and aptitude for problem solving to deliver positive outcomes to our clients
Accountable, motivated, diligent and results driven
Strong planning and organizational skills with the ability to manage and control their own priorities to meet deadlines
A great teammate, able to integrate and build rapport quickly
Excellent working knowledge of Microsoft software such as Outlook, Word, Excel and PowerPoint and Information Technology skills
Microsoft Dynamic s knowledge is preferred
Openness to conclude IMC
Project management experience is an advantage
Professional qualifications an advantage (CFA, IMC etc.)
Nice-to-have
Curious: You like to learn new things and challenge the status quo, Brave: You are happiest outside your comfort zone, Passionate: You feel personal ownership for the work you do and an aspiration to be better, Open: You value and respect input from others, Experimental: You make mistakes, but learn from them, Geeky: You want to outsmart the problem
What we offer
Wide range of employee benefits including retirement investment and tools
Access to education reimbursement
Comprehensive resources to support physical health and emotional well-being
Family support programs
Flexible Time Off (FTO)
Hybrid work model with at least 4 days in office per week and 1 day remote work
Access to education reimbursement
Comprehensive resources to support physical health and emotional well-being
Family support programs
Flexible Time Off (FTO)
Hybrid work model with at least 4 days in office per week and 1 day remote work
Company info
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
How to apply
You can submit your application on the company's website, which you can access by clicking the „Apply on company page“ button.
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