Állás részletei
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Cég neve
Klauzál Hotel Kft.
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Munkavégzés helye
JO&JOE Budapest - Budapest, Klauzál u. 3, 1072 -
Fizetés
Nettó 350e - 400e Ft havi bér -
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Beosztás szerinti munkarend
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Elvárások
- Angol felsőfok
- 1-3 év tapasztalat
- Középiskola
Állás leírása
Responsibilities
Mission 1: Ensure a warm, personalized, and continuous welcome for guests by advising them, fostering loyalty, and managing the flow of guests. Convey the image of JO&JOE and its Open House through your attitude.
Mission 2: Know how to register guest bookings and manage phone calls.
Mission 3: Welcome and assist guests from their arrival to departure, following internal procedures. Provide information on the conditions of stay, formalities, and services offered by the Open House.
Mission 4: Take into account and anticipate guest needs, handle any objections or comments, and ensure a timely response.
Mission 5: Know and apply the safety rules of the Open House (fire safety, etc.) and ensure the safety of property and people.
Mission 6: Apply and explain the pricing policy of the Open House, contributing to the optimization of RevPAB (Revenue per Available Bed) and promoting the loyalty program.
Mission 7: Promote the hotel’s various services to optimize additional sales (concierge, upselling, etc.).
Mission 8: Assist the food service, particularly with breakfast.
Mission 9: Communicate necessary information to other departments (floors, housekeeping, technical, etc.) and to other members of your department.
Mission 10: Follow billing and payment procedures, and supervise the preparation and sending of various debtor invoices.
Mission 11: Manage the cash fund entrusted to you.
Mission 12: Respond to guest reviews.
Requirements
- Profesional experience: minimum 1 to 2 years of experience in customer reception.
- Languages required: fluent in both Hungarian and English.
Nice-to-have
- Good mood guaranteed without reservation.
- A perfectly balanced sense of customer service.
- A passion for customer service.
- A keen eye for figures and business development.
- A desire to learn and develop.
Workplace extras
- Shower
- Free coffee, soft drinks
- Free lunch
Company info
JO&JOE is a brand created in 2017. Our ‘open houses’ combine the comfort of a hotel with the friendliness of a youth hostel. Caring, colourful, open living spaces. Ideally located in international cities, our hostels offer an experience for travellers AND locals (rooftops, restaurants, bars, events, designer rooms at affordable prices). Each JO&JOE is unique, with a community rooted in neighbourhood life. We believe that travelling is not about affordability, but about being open-minded and wanting to meet new people. We're just waiting for you.
How to apply
Don't forget to include your CV with your application.
Állás, munka területe(i)
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Állás, munka területe(i)
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