Procurement Service Desk Expert

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MOL Magyar Olaj- és Gázipari Nyilvánosan Működő Részvénytársaság
Munkavégzés helye

Budapest, Dombóvári út 28.
Munka típusa
- Teljes munkaidő
- Alkalmazotti jogviszony
Elvárások
- Angol felsőfok
- 1-3 év tapasztalat
- Főiskola

Teljes munkaidő Alkalmazotti jogviszony

Angol felsőfok 1-3 év tapasztalat Főiskola

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MOL Magyar Olaj- és Gázipari Nyilvánosan Működő Részvénytársaság

Do you want to work in a supportive, friendly and innovative environment, where you have the opportunity to grow, with a clear career path? Then, you are at the right place!

We are looking for our new

Procurement Service Desk Expert

colleague to join our dynamic Procurement Excellence Team!

As Procurement Service Desk Expert you will be responsible for providing continuous support and services to a wide range of internal stakeholders and suppliers to enable continuous procurement operation and improvement of procurement organizational and operational efficiency.

IN THIS POSITION, YOU WILL:

Handle incoming tickets and give timely and relevant customer feedback and status update.

Resolve issues and escalate to the relevant resolver groups. Responsible for providing support to procurement and business stakeholders in governance related issue resolution and for channeling issues to Procurement teams in case 2nd level support is required.

Check for accuracy of the details logged, and make sure that all tickets are closed accurately, whilst adhering to processes at all times.

Perform a trend analysis on repeat tickets and provide ideas, improvement opportunities to eliminate the repeated items.

Support projects and sub-projects focusing on business processes, work- and methodology instruction development, create training materials to continuously improve performance.

Manage Service Level Agreements, contribute to procurement budgeting and forecasting process in cooperation with Controlling units.

Maintain procurement sites, access rights and group wide procurement registers.

YOU ARE BEST EQUIPPED FOR THIS ROLE IF YOU HAVE:

University or College degree in the field of Economics/Engineering/Law
2+ years of Service Support experience
Openness and good understanding of Procurement, Supply Chain Management, Category management and Sourcing processes and systems
Customer focused and result-oriented attitude and strong analytical and problem solving skills
Experience in MS Office, SAP MM/SRM and integrated E2E procurement IT solutions
Flexibility for regional travelling

IN RETURN OF THE GREAT WORK, WE PROVIDE:

Competitive salary complemented with an attractive compensation package including:
- Cafeteria with several elements to choose from (e.g. SZÉP card, AYCM card, MOL LIMO usage, etc.)
- Notebook and iPhone with limitless internet access
- Life and health insurance, medical care package
Continuous learning opportunities and possibility to attend valuable professional trainings
International projects, process improvement projects, procurement related digitalization projects involvement

WHY CHOOSE US?

You will be the part of the change in shaping a sustainable future as our team proudly operates its Responsible Procurement initiative.
You will be a member of an international procurement team, working with highly skilled colleagues.
You will collaborate closely with your requestors, making real impact together, delivering the best possible supply outcome to our stakeholders and customers.
We will support your development and provide you with opportunities to grow.