Process Analyst – German or French Speaking

As an Analyst you will be responsible for executing multilingual vendor outreach and providing end-to-end support across Vendor Outreach, Invoice Testing, and Invoice Implementation processes for German or French-speaking vendors. The role involves onboarding vendors onto customer portals, validating tax and vendor data, guiding vendors through invoice submission processes, and ensuring successful adoption of invoice testing platforms. The primary objective is to ensure vendors complete onboarding and invoice testing requirements within defined SLAs while maintaining high accuracy, quality standards, and compliance with data security policies. The associate will also support reporting, tracking, and proactive follow-ups to drive vendor adoption and operational success.

Key responsibilities

Vendor Outreach & Engagement

• Execute multilingual (German or French with Good English combination) end-to-end vendor outreach via Email, Phone, Vendor Central, Paragon, Payee Central, and Shared Mailbox to drive tax interview completion and testing onboarding.
• Share, collect, and validate mandatory tax questionnaire data (including Critical Vendors), follow up on validation failures, and ensure timely vendor activation.
• Support vendors in testing portal registration and simulation invoice submissions by providing real-time guidance, error resolution, and corrective instructions.
• Handle inbound and outbound vendor queries (Emails/Chat/Calls), send reminders to inactive vendors, and ensure adherence to defined SLAs and FinOps case management standards.
• Maintain accurate trackers, audit trails, dashboards, and quality checks (≥98% accuracy), while contributing to onboarding success, response-rate targets, and timely pre-production readiness.