Polish Speaking Service Desk Agent

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world.

Location: Budapest, Hungary (9th District, Mill Park Office Building)
Employment Type: Permanent, Full-time (40 hours/week)
Working Hours: Weekdays, 7:00 AM – 7:00 PM
Work Mode: Hybrid (office attendance required 3 times per week)

Job responsibilities

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

• Advanced or native in Polish language and in English
• Experienced in any customer service – experience gained in IT Help Desk
• You have willing-to-learn attitude & customer-focus mindset
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem solving skills
• Hungarian knowledge is preferred but not a must
• Open to work in shifts

• Competitive salary
• Health insurance package at a private clinic
• Annual bonus
• Risk and accident insurance
• Cafeteria
• Language course reimbursement
• Relocation package
• All You can Move Sportpass