Operations Team Lead - Wolt Market

Are you an entrepreneur by heart and enjoy working in a fast-paced environment? Do you have strong project management skills? If this sounds like you, then read further!

Role background
Wolt is a Finnish technology company and we’re best known for our food delivery platform. Food delivery was just a start, and now we are exploring and expanding our platform with other business verticals in retail and grocery. We’ve grown significantly in the last few years, expanding our operations from just four countries across the Nordics, to 27 countries across Europe and Asia today. And we’re just getting started.

The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across Hungary can order their groceries and have them delivered to their doorstep at lightspeed! This would not be possible or sustainable without a very strong operations function.
Wolt Market is growing rapidly and we have ambitious goals. We are looking for an Operations Team Lead to lead a group of 5-7 of our Wolt Markets in Hungary and ensure a great quality of end to end groceries operation from fulfillment to delivery. The role will also be critical in developing the optimal store operations in Hungary.

What you’ll be doing:

You can think of this role as a Wolt-version of a district/area manager in the retail industry.
As a Wolt Market Operations Team Lead you'll have ownership of supporting a team of 5-7 Store Managers and Store Team Leads and together run a world-class grocery delivery operation. Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your operation.

You will be leading everything related to how operations take place and are responsible for finding and setting up targets, optimizing store layout, improving picking and packing costs, ensuring a great user experience and providing leadership to a team of store leaders and grocery associates.
In this role, you’ll get a lot of help and support on the way, but are also expected to be an amazing independent manager with an exceptional ability to execute every single day. 
 

• Responsible for the end to end store operations, from fulfillment to delivery in a group of our stores.
• Review the demand forecasts and determine your productivity requirements to meet the overall store/country objectives.
• Maintaining an ambitious and motivated team, while you also hire and train new store leaders.
• Provide day to day leadership and guidance to store leaders and associates to optimize store operations and guarantee operational excellence - mentor, coach and help their day-to-day work.
• Workforce and Cost Management.