Norwegian Speaking Service Desk Agent

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world.

• Job location: Budapest, Hungary, 9th District, Mill Park office building
• Role type: permanent
• Full time employment, 40 hours/week
• Hybrid work

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

• Advanced or native in Norwegian language and you have upper-intermediate English language skills.
• Experienced in customer service – experience gained in IT Help Desk is an advantage but not a must
• You have willing-to-learn attitude & customer-focus mindset.
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem-solving skills.

• Competitive salary and benefit package (cafeteria + annual bonus)
• Training and continuous learning and certification opportunities
• Chance to be part of a rapidly expanding organization
• Multilingual, multicultural environment with native colleagues
• All You Can Move SportPass (at a discounted price)
• Medical benefit package
• Reimbursable language courses
• Team events, company events
• Relocation package