Network Engineering Professional

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BT ROC Kft.
Munkavégzés helye

Budapest, Budapest ONE
Profession Prémium

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Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Elvárt technológiák
- NETWORK TROUBLESHOOTING
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Operating and maintaining BT International’s platform
Supporting BT International's newest Global Fabric platform product
Diagnosing and troubleshooting faults using NMS, command line investigation, event logs, dashboards, and runbooks
Supporting service facing units and customers
Participating in real time triage with customers or stakeholders
Handling technically complex service-related issues received through ticketing tools, emails and calls
Owning customer incidents end-to-end using ITSM tools with accurate updates and SLA adherence
Cooperating with internal and external stakeholders
Learning from senior colleagues from wide array of areas

Requirements

Strong operational leadership and decision-making in high-pressure environments
Strong understanding of global platforms (Optical, IP, Voice) and their operational management
Excellent communication skills with senior stakeholders and customers
Ability to prioritise and manage competing operational demands
Proven problem-solving and analytical capability
Experience in IP and or Optical transport network management background or experience and understanding in protocols such as SIP, SDP, RTP and SBC technology
Resilience and adaptability in a fast-paced environment
Collaborative approach across global teams and suppliers
Strong customer focus and service ownership

Nice-to-have

Ribbon/Audiocodes or Perimeta experience

What we offer

Competitive salary

Company info

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience.