Állás részletei
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Cég neve
BT ROC Kft.
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Munkavégzés helye
Hibrid • 1112 Budapest, Boldizsár utca 4. -
Egyéb juttatások
- Egészségpénztár
- Cafeteria
- Munkába járás támogatás
- Egészségbiztosítás
- Sport támogatás
- Nyugdíjpénztár
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Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Kisgyermekeseknek
- Általános munkarend
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Biztosított eszközök
- Laptop
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Elvárások
- Angol felsőfok
- 1-3 év tapasztalat
- Középiskola
Állás elmentve
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Állás leírása
Responsibilities
What you will be doing (Role Accountabilities)
• Ensure platform stability and service performance
• Support major incident management and service restoration end-to-end
• Deliver against KPIs, SLAs and operational performance targets
• Drive service improvement through data, RCA and defect management
• Excellent communication skills
• Escalation management through clear and concise communication
• Well organised and understanding process
• Ensure platform stability and service performance
• Support major incident management and service restoration end-to-end
• Deliver against KPIs, SLAs and operational performance targets
• Drive service improvement through data, RCA and defect management
• Excellent communication skills
• Escalation management through clear and concise communication
• Well organised and understanding process
Requirements
What you’ll need to succeed (Skills & Experience)
• Basic understanding of global platforms (Optical, IP, Voice) and their operational management
• Excellent communication skills with suppliers, senior stakeholders and customers
• Ability to prioritise and manage competing operational demands
• Proven problem-solving and analytical capability
• Resilient and adaptable in a fast-paced environment
• Collaborative approach across global teams and suppliers
• Strong customer focus and service ownership
• Basic understanding of global platforms (Optical, IP, Voice) and their operational management
• Excellent communication skills with suppliers, senior stakeholders and customers
• Ability to prioritise and manage competing operational demands
• Proven problem-solving and analytical capability
• Resilient and adaptable in a fast-paced environment
• Collaborative approach across global teams and suppliers
• Strong customer focus and service ownership
What we offer
Our Package
Compensation
We believe in open conversations. If selected, salary details will be shared with you ahead of your interview, so you have clarity from the start.
Benefits:
• Cafeteria package - HUF 600,000/ year
• Performance-based bonus
• Comprehensive private health care package for all the employees, which can be extended to family members
• Nursery support for mothers returning from maternity
• Extended paternity leave: 10+10 day fully paid days
• Commuting allowance
• Home office allowance
• Employee discount opportunities
• Highly affordable mobile packages for the family as well
Work atmosphere and community:
• New high-class offices both in Budapest and Debrecen
• Wide-range of company and community programmes (including support for different sport activities)
Flexibility:
• Family-friendly culture
• Smart working approach (hybrid working model, 3 together, 2 wherever)
Workplace extras
- Canteen
- Cafe
- Medical assistance
- Shower
- Corporate events
- Bicycle storage
- Parking
- Sports facilities
- Play corner
Company info
At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.
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