Mobile Operations & Delivery Coordinator

We are seeking an organized, proactive, and detail-oriented Mobile Operations & Delivery Coordinator to support the successful delivery of mobile app initiatives. This role combines product support, delivery coordination, release management, localization, testing coordination, and operational execution to ensure high-quality mobile app releases.

The ideal candidate enjoys working in a fast-paced environment, excels at coordinating multiple stakeholders, and takes ownership of the operational details that keep mobile product development running smoothly. This is a hands-on execution and coordination role rather than a strategic Product Owner position.

Key Responsibilities

1. Product & Delivery Support

• Support planning and execution of mobile app initiatives.
• Translate product requirements into clear Jira tickets and implementation-ready tasks.
• Assist in defining scope, priorities, acceptance criteria, and delivery readiness.
• Coordinate with developers to remove blockers and maintain delivery momentum.
• Support sprint planning, backlog refinement, and follow-up activities.
• Act as the operational facilitator for the Mobile Team with a delivery-focused mindset.

2. Design & Implementation Follow-Up

• Review completed features against approved designs and expected user experience.
• Identify implementation gaps, inconsistencies, and missing requirements.
• Collaborate with Product, UX, and Development teams to ensure alignment on completion criteria.
• Document follow-up actions and improvement opportunities when deliverables differ from expectations.

3. Localization & Translation Management

• Coordinate translation workflows for mobile applications.
• Prepare and distribute translation files to internal and external translation partners.
• Track new and updated text strings.
• Ensure developers receive accurate and current localization inputs.
• Import translations and validate correct in-app rendering.
• Maintain a structured and efficient localization process.

4. QA & Testing Coordination

• Support QA planning and validation of release candidates.
• Coordinate functional and regression testing activities.
• Collect, document, and communicate testing feedback across teams.
• Work with Customer Care and QA teams to identify recurring issues and prioritize improvements.

5. Cross-Functional Collaboration

• Collaborate closely with Product, UX, Development, QA, Design, and Customer Care teams.
• Ensure issues are properly documented, triaged, and assigned.
• Align product requirements, technical implementation, and operational readiness.
• Improve communication, transparency, and follow-through across the delivery process.

6. Release & App Store Operations

• Coordinate preparation and execution of mobile app releases.
• Validate release readiness and required documentation.
• Publish app releases to Apple App Store and Google Play Store.
• Manage release notes, submission assets, and release checklists.
• Monitor release performance and coordinate issue resolution.

7. App Configuration Management

• Maintain app configurations across mobile products.
• Coordinate setup of plans, programs, content elements, and configurable features.
• Ensure configurations are documented, validated, and ready for release.
• Collaborate with Product, Content, Development, and QA teams to ensure successful deployment.
• Track configuration changes across environments.
• Reduce configuration-related errors and inconsistencies.

YOUR MISSION

The mission of the Mobile Operations & Delivery Coordinator is to ensure the smooth, efficient, and high-quality delivery of mobile app releases by coordinating product, development, QA, localization, configuration, and release activities. The role serves as the operational backbone of the Mobile Team, transforming product requirements into well-organized execution, maintaining alignment across stakeholders, and ensuring that every release is ready, validated, and delivered successfully to users.