Állás részletei
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Cég neve
Trenkwalder
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Munkavégzés helye
Budapest
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Egyéb juttatások
- Cafeteria
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Munka típusa
- Teljes munkaidő
- Általános munkarend
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Elvárások
- Nem kell nyelvtudás
- 1-3 év tapasztalat
- Középiskola
Állás elmentve
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Állás leírása
Trenkwalder
Lead Contact Center Operator (LCCO)
Task(s):
- Workforce management (holiday planning, schedule management, daily workforce distribution)
- Managing, maintaining and reporting of regular outgoing call campaigns
- Strong supervision and management of the Advanced Complaint Handling process
- Creating, updating our internal process descritptions
- Mentoring New hire and Cross trainings
- Evaluating outgoing and incoming calls and emails, quality management
- Reporting
- Handling incomming questions and requests via phone and email
- Recording and administration
- Making outgoing customer service calls, such as
- Data clarification, customer satisfaction and event-related calls
- Lead Request handling and Follow-up calls
Requirement(s):
- Native speaker (C2): Romanian
- Independent user (B2): English
- At least upper secondary education
- At least 1,5-2 years Contact Center experience
- Leadership experience and strong people management skills
Advantages:
- Language knowledge - Independent user (B2): Hungarian
- Automotive or supervising experience
- Knowledge of Virtual Call Center, MS Dynamics software
Our offer:
- Cafeteria benefit (after probationary period)
- Home Office (after probationary period, office attendance only on Mondays and Fridays)
- During onboarding you will participle in a 1 month side by side training which will take you to the world of BMW and give deep insight to our campaigns, processes. The training will pay special focus on the details and ensure enough time to acquire all the necessary knowledge in theory and in practice.
- Company events (birthday-, Christmas parties; team-building events)
- Supportive, calm atmosphere, monthly Cake Friday
- Long-term employment
Sector(s):
- Client Services, Customer Services
- Call Center Services
Állás, munka területe(i)
Álláshirdetés jelentése
Állás, munka területe(i)
Álláshirdetés jelentése
