L2 Support Engineer

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GITMAX IT Services Zrt.
Munkavégzés helye

Távmunka / Remote

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárt technológiák
- API REST NETWORK TROUBLESHOOTING MYSQL TESTING INCIDENT MANAGEMENT JIRA CONFLUENCE
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Administer and configure liquidity hubs (OneZero, PrimeXM, Centroid, FXCubic, etc.) to ensure continuous uptime and performance.
Manage client onboarding processes, including setup via FIX, MT4/MT5, and give-up (dropcopy) connectors.
Monitor client operations, route profiles, and configure risk parameters.
Handle setup, recovery, and escalation procedures during incidents.
Perform account reconciliation between coverage and margin accounts.
Resolve compensation cases and support emergency troubleshooting.
Communicate directly with clients, internal teams, and back-office specialists to provide technical assistance.
Generate and maintain operational reports (volume, reconciliation, custom).
Provide real-time monitoring and incident management during night hours.

Requirements

2+ years of experience as a System Administrator or L2 Support Engineer.
Proven experience administering and troubleshooting FIX, MT4/MT5, and give-up (dropcopy) connectors.
Proven experience troubleshooting network-level issues (TCP/IP, traceroute, telnet).
Solid understanding of FIX protocol and connectivity troubleshooting.
Experience handling compensation cases and emergency escalation procedures.
Strong communication skills in English (written and spoken).
Ability to work independently during night shifts (17:00–05:00 GMT).

Nice-to-have

Experience with monitoring systems (e.g., Zabbix) is a plus., Familiarity with REST API, RabbitMQ, and related troubleshooting is desirable., Basic knowledge of MySQL for report generation and reconciliation tasks is beneficial., Experience performing API conformance testing (Maker/Taker for OZ, PrimeXM) is advantageous., Previous use of Jira, Confluence, and Slack in a support environment is preferred.

What we offer

Full-time position
Remote work
Night-shift schedule (17:00–05:00 GMT)

Company info

Gitmax is a technology company providing team augmentation, direct hire, and temp to hire services. The company operates in the tech sector, focusing on delivering skilled professionals to support client needs. Gitmax emphasizes results-driven talent solutions and maintains a presence in Europe with remote work opportunities.