Állás részletei
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Cég neve
Instructure Hungary Kft.
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Munkavégzés helye
Távmunka / Remote -
Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
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Elvárt technológiák
- HARDWARE MICROSOFT OFFICE TROUBLESHOOTING
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Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Középiskola
Kis türelmet...
Állás elmentve
A hirdetést eltávolítottuk a mentett állásai közül.
Hasonló állásokról értesítőt állítottunk be!
Válogatást küldünk a hasonló lehetőségekről e-mailben, és app felhasználóinknak push értesítésben is.
Állás leírása
Responsibilities
- Serving as the first point of contact for consumer inquiries through phone, live chat, and support tickets
- Explaining complex policies, procedures, and technical steps clearly and empathically
- Troubleshooting user issues and guiding customers through electronic systems
- Reviewing and evaluating applications for completeness and compliance with guidelines
- Managing client inquiries through a web-based ticketing system
- Maintaining accurate records and entering data across various platforms
- Collaborating with team members to resolve issues and share best practices
- Meeting performance goals including average handle time, schedule adherence, service quality, and first-call resolution
- Proactively communicating updates and resolutions to key stakeholders
Requirements
- Strong customer service skills with a background in high-volume support environments
- Excellent communication and active listening abilities
- Experience troubleshooting hardware and software issues
- Comfortable using technology to solve problems and help others
- Strong organizational and time management skills
- Ability to work both independently and collaboratively
- Self-motivation with a proactive, solutions-oriented mindset
- Demonstrated ability to adapt to a fast-paced, constantly evolving environment
- Track record of accountability, ownership, and delivering on commitments
- Comfortable with remote tools and virtual collaboration platforms
Nice-to-have
- Prior experience providing customer service in a metrics-driven environment
- Experience supporting students or working in higher education
- Familiarity with Salesforce products and virtual telephony systems
- Experience using Microsoft Office and Google Workspace
What we offer
- Competitive compensation
- Participation in ownership program for full-time employees
- Flexible work culture with remote, hybrid, and in-office collaboration spaces
- Generous time off including local holidays and annual “Dim the Lights” period
- Comprehensive wellness programs and mental health support
- Learning and development resources including professional development tools and tuition reimbursement
- Provision of technology and tools needed to do best work
- Motivosity employee recognition program
How to apply
You can submit your application on the company's website, which you can access by clicking the „Apply on company page“ button.
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