L2-Customer Service Representative - Hungarian & English

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Transcosmos Kft
Munkavégzés helye

4002 Debrecen, Vezér utca 39.

Egyéb juttatások
- Cafeteria
- Egészségbiztosítás
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Beosztás szerinti munkarend
Biztosított eszközök
- Laptop
- Monitor (1 db)
- Monitor (2 db)
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Responsibilities

Do you thrive on solving complex customer issues?
Join us as a Level 2 Customer Service Representative!
We are looking for a proactive and experienced customer support professional to handle escalated cases and deliver high-quality solutions in a fast-paced environment.

Key Tasks and Responsibilities:

Manage escalated customer cases via phone, chat, email
Take full ownership of customer issues from identification to resolution
Coordinate with internal teams and escalate cases when necessary
Provide technical support and product information (pre-sales & after-sales)
Assist with order processing and collect customer feedback
Support and coach frontline agents to improve their skills and knowledge
Deliver excellent customer experience in every interaction

Requirements

We are looking for someone who:

Has strong written and spoken communication skills in Hungarian (C2) and English (B2 or higher)
Is a confident problem solver with a customer-first mindset
Can handle complex and technical issues effectively
Works well both independently and as part of a team
Good Knowledge of Microsoft Office products
Highly customer focused

Nice-to-have

Previous experience with a CRM tool

What we offer

What We Offer:

Competitive salary and cafeteria benefit package
Medical Coverage: private health insurance package (MediCare)
Paid training to equip you with everything you need
A stable, full-time role in our modern office
A fun, multicultural team that values your input
Ongoing growth and development in a dynamic BPO environment

Working Hours:

Full-time position (40 hours/week)
Working schedule:
- Monday to Saturday: 8:00 AM – 8:00 PM
- Sunday: 8:00 AM – 6:00 PM (shift-based schedule)

Start date:

Immediate start available: April 7th, 2026

Work Location:

On-site work: 4032 Debrecen, Vezér utca 39.

Workplace extras

Canteen
Bicycle storage
Parking

How to apply

How to Apply:

If you’d like to be part of a dynamic team and feel this role is a great fit for you, send us your CV.
Be the voice that helps customers navigate the world of a leading retail brand!

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