Junior Application Support Analyst

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Wonderline International Zrt.
Munkavégzés helye

Hibrid • 1134 Budapest, Váci út 49.

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- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
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- 1-3 év tapasztalat
- Főiskola

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Responsibilities

Drive second level incident resolutions of CRM systems by engaging support teams of various stakeholders.
Manage E2E high severity incidents, situations and inform business stakeholders (Service Risk notes).
Overview incident resolutions to have them solved within certain SLA target.
Identify possible gaps in operation activities.
Act as primary liaison between support team and our client.
Maintain access of business applications at both client and database sides.
Administering tickets of application related incidents (using ServiceNow and Jira).
Monitor servers and databases and initiate housekeeping activities with server administration and DBA teams.
Assess risks/impacts of infrastructure related changes upon regular previews.
Cooperate and/or participate in testing of both application and infra changes.
Participate in designing support models prior deploying new IT functions.
Keep operation documents, landscapes updated.
Represent support team upon application audits, initiate and drive remediation activities.
Preview and challenge new application sided IT functions, processes delivered by IT projects from operational perspectives.
Propose new solutions of existing processes to reduce resolution times and minimize risks of incidents.
Review SLA scorecards regularly with business representatives.

Requirements

Substantial written and oral communication in both English and Hungarian.
Strong analytical and logical thinking.
Outstanding problem solving approach.
Organized, highly-motivated, goal-oriented and ownership-based work attitude with a passion for continuous improvement.
Proactive and comfortable dealing with ambiguity.
Good ability to manage stress level.
Ability to build and maintain productive working relationships as well as positively manage conflict.
Good meeting and workshop facilitation.

Nice-to-have

Demonstrated working experience (1+ years) within IT area preferably in multinational environment.
Basic understanding of ticketing-based IT service operation management.
Advanced documentation background using o365 applications is highly desirable as well as basic SQL knowledge.
Basic knowledge of Windows Server is required.
Having experience in IT service management is great plus.
Basic Oracle knowledge (SQL, PL/SQL, DBA skills) is an advantage.
Having ITIL certification is an advantage.

What we offer

With us, you can plan for the long term, and we support your continuous professional development through online courses.
Our young and friendly team, together with supportive managers, will help you settle into your role.
Modern office environment with unlimited coffee, a weekly snack and fruit days, and several ways to relax (PlayStation, pinball machine, our own gym, and a massage chair).
We regularly organize team-building events and other joint programs outside of work.
Secure bicycle storage and shower facilities are available for those who prefer to commute by bike.
In addition to your salary, you will receive a benefits package.
Private healthcare services are also provided.

Workplace extras

Cafe
Shower
Corporate events
Bicycle storage
Sports facilities
Free fruits, snacks
Free coffee, soft drinks
Massage
Play corner

Company info

Our company provides a global SaaS platform supporting retail loyalty programs, serving over 10 million customers in more than 10 countries.
We are looking for a new team member for the position of Junior Application Support Analyst.