Italian Speaking Service Desk Representative

Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Centre) market since 2008 providing multilingual IT services with almost 1000 employees.

For our office in Budapest, Hungary we are looking for Italian speaking Service Desk Support Representatives. This role will be full time from the office (not hybrid).

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

• have excellent written and verbal communication skills in Italian and at least upper-intermediate English
• have experience in customer service – experience gained in IT Service Desk is a MUST
• have High School degree or higher education
• are open to work in shifts
• have excellent communication skills – both written and spoken
• are flexible, open-minded personality with a "can do" attitude
• open to work in 24/7 shift
• open to work from office

• Multilingual environment
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
• Easy to access location and modern office building
• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
• Reimbursable language courses
• Team events and Company events (cool and youthful parties with team-games, etc.)
• High value awards and recognitions, annual bonus for top performers, and annual salary review