IT Technical Support Analyst

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Transcosmos Kft
Munkavégzés helye

4002 Debrecen, Vezér utca 39.

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Egyéb juttatások
- Cafeteria
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
Biztosított eszközök
- Laptop
- Monitor (1 db)
- Headset
Elvárások
- Angol felsőfok
- Pályakezdő/friss diplomás
- Általános iskola

Cafeteria

Teljes munkaidő Alkalmazotti jogviszony Általános munkarend

Laptop Monitor (1 db) Headset

Angol felsőfok Pályakezdő/friss diplomás Általános iskola

Állás elmentve

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A hirdetés adatait sikeresen elküldte az email címére.

Responsibilities

"Support the future of tech — Become the hero behind the scenes!"
Join the dynamic team at Transcosmos in Debrecen, supporting the global TCIS Internal Service Desk!
At transcosmos Europe, we keep the digital engines running — and our Internal Service Desk (ISD) team is at the heart of that mission. We’re now looking for a smart, service-driven IT Technical Support Analyst to join our growing internal support team.
You won’t just fix issues — you’ll enable smoother operations across our local and remote delivery sites, support global colleagues, and make sure our tech stack works as hard as we do. Whether it’s a VPN issue, a laptop emergency, or a systems update, you’ll be the go-to expert behind our internal user experience.
Location: Debrecen, Hungary
Type of employment: Full-time
Working hours:

Monday - Friday
8.00-16:30

Mode: on-site
What You’ll Be Doing

Deliver top-tier technical support to our end-user community via phone, in-person, or online;
Diagnose hardware and software issues and provide effective, timely solutions;
Ensure support tickets are resolved within service-level agreements (SLAs) and to high customer satisfaction;
Keep support queues under control and ensure consistent updates on open incidents;
Help users get the most from their systems, tools, and equipment;
Monitor system performance using tools, and perform routine audits and reports as needed;
Carry out regular IT housekeeping and maintain shared resources;
Work closely with internal teams, third-party vendors, and external partners to ensure seamless support;
Uphold IT policies, procedures, and security standards at all times.

Requirements

What You Bring:
Technical:

Experience of using tickets logging systems and capacity to learn new technology/systems.
Excellent I.T Technical Support skills covering the following I.T areas: Microsoft O/S Desktop Environment, Apple iOS, MacOS, VoIP Solutions (Telephony, Video Meetings) , Microsoft Application Support, Portable Mobile Devices (Tablets, Phones), Local Area Networking, Remote Connectivity Principals – VPN, RDP
Full understanding of LAN Protocols such as TCP/IP,
Two Factor Technologies

Key Competencies:

Providing information proactively and reactively to customers, TCIS staff, and management regarding the service provided
Gaining respect and confidence from coworkers and management teams
Prioritizing tasks, being flexible and adaptable, and working effectively under tight deadlines
Maintaining self-motivation, organizing and managing oneself, and helping to motivate others

Qualifications (EDUCATION and/or EXPERIENCE)

Good I.T understanding (not limited too)
Infrastructure Hardware (Routers, Switches)
File Servers (Physical, Virtual)
Network Operating Systems (Linux, VMWare, Microsoft)

Languages

Fluent English

What we offer

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level.