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Cég neve
Apex Tool Group Hungária Kft.
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Munkavégzés helye
9027 Győr, Platánfa utca 2. -
Nézze meg a jelentkezők átlag bérigényét!
Ft/hó Megnézem -
Egyéb juttatások
- Mobiltelefon
- Egészségpénztár
- Cafeteria
- Céges üdülés, üdültetés
- Szakmai tréningek
- Munkába járás támogatás
- Sport támogatás
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Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
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Biztosított eszközök
- Laptop
- Monitor (1 db)
- Headset
- Mobiltelefon
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Elvárások
- Angol felsőfok
- 1-3 év tapasztalat
- Középiskola
- 'B' kat. jogosítvány
Kis türelmet...
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Állás leírása
Responsibilities
- Be the face of IT by providing fantastic customer service as the first point of contact for any IT issues our users face via Phone, Chat, Email, or In-Person.
- Manage and resolve incidents and service requests within agreed service levels.
- Ensure all Incidents and Service Requests are properly tracked, classified, prioritized, updated, and resolved in our ITSM Platform.
- Perform initial diagnosis and triage of incidents to identify root cause and resolve, or escalate, when appropriate.
- Escalate incidents to appropriate support groups or management, following all defined processes, as required.
- Handle Service Requests as directed and within all agreed upon delivery times.
- Communicate with end-users and stakeholders on incident and service request status and resolution progress at regular intervals.
- Participate in the development and improvement of service desk processes, procedures, and knowledge base articles.
- Provide technical training and guidance to end-users as needed.
- Assist with other IT support and project activities as needed.
Requirements
- Bachelor’s Degree or equivalent experience (2yrs)
- Technical proficiency in Microsoft Windows operating systems, Microsoft Office Suite, and desktop hardware
- Strong knowledge of IT service management principles, practices, and frameworks (e.g. ITIL)
- Excellent customer service and communication skills
- Knowledge of computer hardware and diagnostics
- Fluent English
Nice-to-have
- Experience with IT service desk software tools (e.g. ServiceNow) is a plus
- ITIL Foundation certification preferred
What we offer
- Competitive pay
- International working environment
- Training and development opportunities opportunities
- Cafeteria and other benefits (sports, medical)
Workplace extras
- Cafe
- Medical assistance
- Shower
- Corporate events
- Bicycle storage
- Parking
- Sports facilities
- Free coffee, soft drinks
Company info
A global company with opportunities to do engaging work with a committed, energetic team of professionals who are passionate about delivering value to customers. Our global portfolio of brands, and offices around the world offer potential for career growth and professional & personal development. You can participate in different local and global project teams.
How to apply
If you are interested in the position please apply with an English CV.
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