IT Support Specialist

IT Support Specialist
? Basel, Switzerland | ? 60% | ? Hybrid (up to 50%)
? About the Role
Join a leading global pharmaceutical…
IT Support Specialist
Job description:
? Basel, Switzerland | ? 60% | ? Hybrid (up to 50%)
? About the Role
Join a leading global pharmaceutical company and become a key player in driving digital transformation across Capex processes.
As a Cora Subject Expert, you will act as the central point of expertise for a critical Project Portfolio Management (PPM) system, working closely with business stakeholders and IT to ensure seamless operations, continuous improvement, and high user satisfaction.
Your Responsibilities
Be the go-to expert for the Cora PPM system, providing first- and second-level support
Manage user access, roles, and system documentation
Deliver training sessions to empower users and improve adoption
Collaborate with stakeholders to translate business needs into system enhancements
Configure and optimize the system to align with evolving business requirements
Analyze system data to identify improvements and troubleshoot root causes
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What You Bring
Background in IT, Business, or Digitalization (or similar qualification)
Minimum 2 years of experience in application support (L1/L2)
Strong understanding of IT systems, ideally within project or portfolio management environments
A user-centric mindset with strong service orientation
Analytical thinking and a structured, solution-driven approach
Fluency in German and English (written and spoken)
Nice to Have
ITIL certification
Experience with ticketing tools such as Jira or ServiceNow
Why This Role?
Work on enterprise-level systems in a globally recognized organization
Be part of a lean, high-impact team (~6 people)
Contribute directly to digital innovation and process optimization
Hybrid working model with flexibility
Strong potential for contract extension jidb41e6fdpn jit0313pn jiy26pn