It Support & Modern Workplace Specialist

Join the Migros Online IT Service Desk team as a Modern Workplace Specialist! Ensure reliable and efficient IT support, resolve technical challenges, and manage IT equipment across our fulfillment centres in the Swiss German part. Collaborate with a dynamic team in a modern, cloud-based environment, contributing your expertise and problem-solving skills to ensure the best possible user experience.

What impact do you have?

• You will resolve hardware, software, and network issues, ensuring a seamless user experience.
• Take ownership of incident resolution and service requests via Jira, adhering to defined SLAs.
• Collaborate with teams to manage IT equipment deployments and maintain an up-to-date inventory.
• You will actively contribute to maintaining and updating technical documentation and procedures.
• Troubleshoot and configure basic network components and printing solutions.
• Participate in project tasks and provide support for project management activities, helping deliver impactful IT solutions.

What do you offer?

• Education: Completed apprenticeship (EFZ) IT Specialist
• Experience: 3-5 years in IT Support or Service Desks roles and end user support
• Solid knowledge of Windows 11, MacOS, and Cloud solutions (Office 365, Azure, Intune).
• Proficiency in ITSM tools like Jira.
• Basic skills in network troubleshooting and configuration.
• A clean, valid Category B driving license.
• A proactive mindset with strong problem-solving, communication, and teamwork skills.
• German (B2)
• English (B2)
• French (ADVANTAGEOUS)

What do we offer you?

• Maternity/paternity leave: 18-week maternity leave paid at 100% and 4-week paternity leave paid at 100%
• Mobility: Participation in the costs of purchasing a public transport pass
• Cumulus points: Benefit from additional Cumulus points
• Mobile phone subscription: Cell phone subscription at attractive rates
• Employee offers: Various offers at attractive rates: Migros Online delivery subscription, Migros Bank, Migrol, Mobility, Axa Winterthur, etc
• Sports and fitness offers: We value your health and offer CHFper year when taking out a sports subscription
• Informal culture: We stand for respectful cooperation on the same level

Contact
Ms. Katharina Höttermann
Talent Acquisition Partner

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