IT Specialist

Csatlakozz az LPP-hez, Közép- és Kelet-Európa egyik legdinamikusabban növekvő divatvállalata vagyunk, amely közel 3500 üzlettel és öt ikonikus márkával – Reserved, Cropp, House, Mohito és Sinsay – van jelen világszerte. Magyarország kiemelt piac számunkra, ahol stabil háttérrel és hosszú távú fejlődési lehetőségekkel várjuk új kollégáinkat. Nálunk a mindennapokat a szenvedély, az ambíció, az eredményorientált gondolkodás és a bizalom formálja, nyitott, befogadó környezetben, ahol számít a véleményed, és lehetőséged van kiteljesedni. Légy része egy lendületes csapatnak, amely aktívan építi magyarországi hálózatát, inspiráló szakmai környezetet biztosít, és valódi karrierutat kínál. Az LPP-nél a tehetségedet értékeljük, a bátorságodat támogatjuk, és együtt formálhatjuk a divat jövőjét.

We are looking for a proactive IT Specialist to join our international IT Helpdesk Opening Team, supporting the opening of new retail stores across the LPP Group.
In this role, you will play a key part in the IT setup and support of new store openings, ensuring that all hardware, software, and connectivity are installed and functioning properly. You will work closely with international colleagues, store opening coordinators, and external IT partners to ensure smooth and efficient launches.
The team currently consists of around 20 IT specialists from 10 different countries, working together to support store openings across the region.

Key Responsibilities
Provide onsite IT installations and support across multiple store locations during openings and other key events.
Actively participate in all stages of store opening and closing processes from an IT perspective.
Coordinate hardware orders, deliveries, and installations for new stores.
Manage the setup of internet connections and cooperate with ISP providers.
Work closely with store opening coordinators and the international IT Opening Team.
Support Service Desk operations, including:
handling incidents and service requests
limited remote IT support for LPP Group countries
Install and configure Windows-based systems, applications, and predefined computer images.
Manage hardware repairs and warranty processes.
Provide basic hardware troubleshooting and break-fix services.
Prepare user manuals, documentation, and training materials when required.
Escalate technical or operational issues when necessary to ensure service delivery targets are met.

Requirements
Minimum 2 years of IT experience
Strong interest in IT solutions and technical problem solving
Experience working with IT vendors or external partners
Good customer service mindset
Fluent English (written and spoken)
Strong communication and organizational skills
Ability to prioritize tasks and work in a dynamic environment
Basic understanding of retail business operations
Driving license is required
Willingness to travel for domestic and international business trips
Technical Skills
Windows 10 / Windows 11 configuration
Hardware setup and troubleshooting
Basic network knowledge (LAN, WAN, VPN)
Active Directory experience
Microsoft 365 / O365 (user level)
Android devices support
Experience with SCCM
Jira / Confluence (user level)
Nice to have:
Knowledge of additional languages from Central/Eastern/Southern Europe (e.g. Russian, Serbian, Italian, Greek)
ITIL 4 Foundation certification

What We Offer
Opportunity to work in an international IT team across multiple countries
Participation in large-scale retail store opening projects
Hybrid work model with flexibility to work from home when tasks allow
Professional development in a dynamic retail and IT environment
Company laptop, mobile phone, and necessary work equipment
Seasonal performance bonus
Language learning opportunity
Flexible working time schedule

Commuting support: local/intercity public transport pass or 22 HUF/km if commuting by car – available for both full-time and part-time employees from the first day

Monthly sales bonus for achieving business targets

25% employee discount from day one on both discounted and full-price products across all 5 LPP brands (Sinsay, Reserved, House, Mohito, Cropp)

Employee referral program: receive a gross bonus of 84,000 HUF for a successful referral

Workwear allowance to ensure a professional and comfortable appearance

Full compliance with legally required shift allowances, including afternoon, Sunday, and overtime premiums

Access to the HELPP Employee Assistance Program providing professional financial, legal, and personal advisory support

Support for the AYCM – All You Can Move sports program, helping you stay active nationwide

Birthday shopping discount to celebrate your special day

Onboarding training to support a smooth start, followed by the opportunity to gain real retail experience in a dynamic team

Ongoing training to support your professional and personal development

Genuine career growth and internal advancement opportunities

An inspiring and collaborative team environment

Early access to the latest fashion trends and collections

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