It Service Desk Specialist

Your Role

As a Service Desk Specialist, you will play a key role in delivering technical excellence and ensuring client satisfaction.

You will:

Support Users: Provide efficient remote and on-site assistance to resolve client issues across Microsoft 365, Windows, and networking environments.

Manage Systems: Administer and troubleshoot Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams, Intune) as well as Active Directory, Windows Servers, and Citrix environments.

Monitor & Resolve: Prioritize and resolve incidents according to criticality while maintaining high service quality.

Document Activities: Accurately record all support actions in the ticketing system, ensuring transparency and traceability.

Collaborate: Work closely with senior engineers and cloud specialists to escalate complex issues and contribute to continuous service improvement.

Take Ownership: Act proactively to identify recurring issues and implement sustainable solutions.

Your Profile

We’re looking for someone who is:

Experienced: Minimum 3 years in IT support, ideally in a Microsoft 365 or hybrid environment.

Technically Skilled: Strong knowledge of Microsoft 365 administration, Exchange Online, Teams, SharePoint, OneDrive, Intune, Active Directory, and Windows Server.

Customer-Focused: Excellent communication skills with a genuine commitment to delivering top-tier client service.

Bilingual: Fluent in both French and English (spoken and written).

Organized & Independent: Able to manage multiple priorities efficiently in a fast-paced, service-oriented environment.

Certified (a plus): Microsoft 365 Fundamentals (MS-900), Modern Desktop Administrator (MD-102), or similar certifications are an asset.

Why Join Us?

Be part of a supportive, innovative IT team working with modern Microsoft cloud technologies.

Grow your cloud and cybersecurity expertise through real-world experience and continuous learning.

Collaborate with international clients and contribute to impactful IT transformations.

Enjoy a professional environment that values trust, growth, and technical excellence.

How to Apply

Ready to take your Microsoft 365 expertise to the next level?

Send your CV and a short cover letter to