IT Service Desk Operative

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IPACKCHEM Kft.
Munkavégzés helye

Budapest

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárt technológiák
- NETWORK HARDWARE WINDOWS MICROSOFT OFFICE CLOUD
Elvárások
- Angol középfok
- 5-10 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Provides first and second level support to end-users including problem recognition, research, isolation, and resolution steps
Troubleshoots and resolves issues; coaches, mentors and encourages users
Participates in special projects as requested
Mentors and coaches on technical solutions
Serves as last line of support before issues are escalated to other IT Services staff
Provides procedural and or technical guidance to more junior coordinators
Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
Provides technical support to the organization's internal users of computer applications and hardware
Responds to and correctly resolves tickets, both via telephone remotely and in person, in a professional and timely manner according to IT Services procedures
Stages, re-stages and configures new or existing systems as needed
Maintains ownership of assigned tickets through end user follow-up
Enters complete resolutions in ticket system completely and timely and determines when to escalate
Coaches and mentors other service desk staff to increase competency levels
Recommends policies/procedures to improve ticket resolution times
May be responsible for the building and deployment of IT assets
Participates on service desk project teams as requested, including occasional remote site implementations
Assists in creation/update of knowledge base articles for the IT services knowledge base
Adheres to IT services policies regarding incident, problem, change and service request management
Coordinates service with third party vendors for IT equipment
Performs other duties as assigned

Requirements

Typically possesses a High School diploma (or equivalent) and 6 or more years of relevant experience
English fluent speaking skills, plus one language is a nice to have
General knowledge of IT functions required
Demonstrated skills in customer service, and verbal, written and mathematical skills
Demonstrate skills in supporting the Windows operating system in a domain environment
Good understanding of Microsoft Office Suite
Good knowledge of Multi-factor Authentication methods and cloud based systems
Good attention to detail, and ability to maintain confidential information is required

What we offer

Competitive salary
Excellent benefits
Opportunity for growth

Company info

Founded in 1877, Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world’s most demanding and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life’s essentials – and creates lasting value for its colleagues, customers, and other stakeholders.