IT Help Desk Senior Team Leader, EMEA (hands-on role) (KH_104448)

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Cég neve

Karrier Hungária Kft.
Munkavégzés helye

Budapest

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Ft/hó Megnézem

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárt technológiák
- C SECURITY IT SUPPORT ITIL TROUBLESHOOTING SERVICE MANAGEMENT
Elvárások
- Angol felsőfok
- >10 év tapasztalat
- Főiskola

Állás elmentve

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Main responsibilities, tasks:

Lead, coach, and develop a 5-person international help desk team
Own daily operations, workload distribution, and ticket prioritization
Ensure SLA compliance, service quality, and continuous improvement
Act as a senior (L2/L3) escalation point for complex and critical incidents
Provide high-touch VIP/C-level support (devices, meetings, urgent issues)
Drive process improvements, automation, and service enhancements
Monitor performance, prepare reports, and present insights to management
Collaborate with global IT, infrastructure, and security teams

Required skills:

Proven experience leading IT support/help desk teams
Strong hands-on technical troubleshooting skills (L2/L3)
Experience supporting senior stakeholders or executives
Good understanding of IT service management (ITIL is a plus)
Strong communication skills in an international environment
Ability to balance leadership with hands-on technical work

What our partner can offer:

High visibility and direct impact across the business
Opportunity to shape a growing international team
Combination of leadership, technical depth, and executive interaction

Company info:

We are looking for an operative IT Help Desk Manager, EMEA for our international client's team. In this role, you will combine team leadership with hands-on technical expertise, driving service excellence, supporting executive stakeholders, and ensuring smooth IT operations across the EMEA region.