International Customer Service Representative

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ADEXILIS SERVICE Kft.
Munkavégzés helye

Hibrid • 1093 Budapest, Boráros tér 2.

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Responsibilities

Position Overview:
Adexilis Service is seeking a detail-oriented and proactive International Customer Service Representative to join our team in Budapest. The role involves managing comprehensive customer service functions with a key focus on export-related logistics, invoicing, and reporting compliance. The successful candidate will support smooth order taking process, transport coordination, complaint resolution.

Key Responsibilities:

receiving and processing orders, liaising with partners to ensure smooth coordination, and managing batch allocation.
communication with the domestic warehouse, overseeing inventory and orders, and coordinating outbound trucks
Deliver regular customer service support to international clients, ensuring timely and effective communication
Prepare and process invoices accurately and promptly
Organize and coordinate transportation for export shipments, collaborating with carriers and logistics partners (experience in customs clearance is an advantage).
Handle logistics related customer complaints professionally, investigating issues and providing appropriate resolutions
Assist with INTRASTAT statistical reporting on behalf of the company
Manage MOHU (Hungarian Customs) reporting requirements in compliance with export regulations
Perform general office management duties to support efficient daily operations

Requirements

Proven experience in customer service or logistics support, preferably within the pharmaceutical or healthcare sector.
Familiarity with order taking, invoicing processes and transport organization for export shipments
Knowledge of INTRASTAT and MOHU reporting is an advantage
Strong problem-solving skills and result oriented attitude
Excellent communication skills in English; additional language skills are a plus
Organized, detail-oriented, and able to manage multiple tasks effectively
Proficient with office software, Excel database management and digital communication tools

What we offer

Full-time position based in Budapest
Opportunity to work in a dynamic, growing company with international operations
Supportive team environment with direct reporting to the Regional Logistics Manager
Competitive salary and benefits package

Company info

ADEXILIS, headquartered in Switzerland, operates across more than 12 countries in Central Eastern Europe. The company provides full-service operations to clients within specific therapeutic areas, collaborating with partners ranging from innovative start-ups to established global leaders. ADEXILIS is committed to unlocking growth opportunities and empowering success for its partners in the region.