German Technical Support Agent (Level 1 or 1.5) (KH_104622)

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Cég neve

Karrier Hungária Kft.
Munkavégzés helye

Hibrid • Budapest
Profession Prémium

Nézd meg, mennyire felelsz meg ennek az állásnak. Mennyire passzolok?

Egyéb juttatások
- Cafeteria
Elvárt technológiák
- IT SUPPORT ACCESS TROUBLESHOOTING
Elvárások
- Angol középfok és
- Német felsőfok
- Pályakezdő/friss diplomás
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Main responsibilities, tasks:

Provide IT support for end users via phone, email, and ticketing systems.
Level 1: Resolve common IT issues (password resets, access requests, basic troubleshooting) and escalate complex cases to higher support tiers.
Level 1.5: Provide advanced application and infrastructure support, mentor Level 1 team members, and contribute to service improvement.
Own tickets end-to-end, ensuring accurate documentation and clear user communication until resolution.

Required skills:

Fluent German language skills and intermediate English proficiency.
Minimum high school diploma
Level 1: Interest in IT and willingness to learn; previous IT experience is not required. Fresh graduates are welcome to apply!
Level 1.5: Minimum 1 year of IT technical support experience.
Strong customer service mindset with excellent communication and problem-solving skills.

What our partner can offer:

Competitive salary package with bonuses
Attractive cafeteria benefits
Language learning opportunites
Professional development opportunities and career growth within IT
Different working models are available
Home office opportunities depend on the project

Company info:

Are you fluent in German and interested in IT?

Our international IT consulting partner is looking for German-speaking candidates to join their IT Support team. Whether you are starting your IT career or already have Service Desk experience, this is a great opportunity to grow in a global environment. Full training and continuous support are provided.