German-Speaking Technical Support Analyst

Support the Next Generation of Smart Mobility!

At transcosmos Europe, we’re supporting a global brand known for transforming how people move through cities — think intelligent electric scooters, app-connected devices, and next-gen urban mobility tech.
As a Technical Support Analyst, you’ll be on the front line helping German-speaking customers get the most out of their devices. This isn’t just about answering calls — it’s about problem-solving, educating, and leaving each customer feeling genuinely supported.

Location: Váci str. 1-3, 1062 Budapest, Hungary
Work Mode: Onsite
Working Hours: 9:00 – 18:00
Employment type: Full-time, 40 hours / week

What You’ll Be Doing

• Respond to customer inquiries via phone, chat, and email with professionalism and clarity
• Troubleshoot and resolve hardware/software issues (Bluetooth, apps, connectivity, etc.)
• Guide users through features and functions of smart mobility products
• Escalate unresolved issues to internal teams following structured processes
• Take full ownership of the customer journey — from first question to full resolution
• Maintain accurate case logs and comply with data security and privacy policies
• Communicate effectively with colleagues and contribute to a positive team environment