Állás részletei
-
Cég neve
Rheinmetall 4iG Digital Services Kft.
-
Munkavégzés helye
Távmunka / Remote -
Egyéb juttatások
- Szakmai tréningek
-
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
-
Elvárások
- Angol felsőfok és
- Német felsőfok
- Pályakezdő/friss diplomás
- Középiskola
Állás leírása
Responsibilities
- Analyze requests received by the Service Desk through various channels (hotline, email, ticketing system) in accordance with troubleshooting guidelines, defined objectives, and SLAs, while adhering to relevant policies and procedures.
- Act as the first point of contact for IT users, providing immediate first-level support and solutions to end users.
- Accept, categorize, and process incidents and service requests, resolving simpler tickets independently.
- Perform password resets and account activation/deactivation.
- Handle and resolve issues related to email accounts.
- Maintain the knowledge base to ensure it remains accurate and up to date.
- Process incidents and escalate them in writing to experienced colleagues and the Functional Lead when necessary.
- Carry out basic application installations and assign user permissions.
- Provide support to Service Desk Agent colleagues.
Requirements
- You enjoy helping others solve problems (at work, in school, with family & friends)
- You can stay calm and friendly even when someone is stressed or frustrated
- You can explain tech in simple language, without jargon
- You’re curious and not afraid to say “I don’t know yet, but I’ll find out”
- Basic comfort with computers (Windows, browsers, Office/M365 or similar)
- Excellent language skills in German and English language skills required
- Proficiency in basic IT concepts and operations from an end-user perspective.
Nice-to-have
- Experience in customer service (retail, hospitality, call center, etc.)
- Any hands-on tech interest: gaming setups, school IT projects, Discord/moderation, helping others with tech issues
- Basic understanding of what a network, VPN, or remote work setup is
What we offer
- Take over an important and challenging role with high visibility
- Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities
- Gain insight into the defence and automotive industry
- Make use of the broad network with over 30.000 great colleagues at Rheinmetall and 4iG worldwide
- Benefit from various professional trainings and events
- Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work
- Full training: structured onboarding with shadowing, checklists, and hands-on practice
- Buddy program: you get a named “senior sidekick” for your first 3 months
- Paid certifications: we support your first IT certificate (e.g., ITIL / Microsoft fundamentals)
- Learning time: dedicated hours for training, not “if you find time”
- Real career paths
Company info
Are you passionate about technology and enjoy helping others solve problems? This is your chance to kick-start a rewarding career in IT — no prior experience required!
We’re looking for a Junior IT Hero to join our Service Desk team – the frontline crew that keeps our colleagues’ tech running, calm during chaos, and occasionally saving the day 2 minutes before a big meeting.
Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defence and automotive products, and 4iG, Hungary’s leading IT systems integrator. R4 has been founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall’s local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike.
In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment.
Állás, munka területe(i)
Álláshirdetés jelentése
Állás, munka területe(i)
Álláshirdetés jelentése
