German-Speaking L1 Support Specialist

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Unisys Magyarország Kft
Munkavégzés helye

Hibrid • Unisys Magyarország Kft. - Budapest, One irodaház, 1112

Egyéb juttatások
- Egészségpénztár
- Cafeteria
- Szakmai tréningek
- Egészségbiztosítás
Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Biztosított eszközök
- Laptop
- Monitor (1 db)
- Windows
- Headset
Elvárások
- Angol középfok és
- Német felsőfok
- 1-3 év tapasztalat
- Általános iskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Responsibilities

Incident and Service Request Management

Log and raise tickets for incidents and service requests received through various contact channels (phone, web, chat, email).
Manage and resolve auto-generated tickets, ensuring end-to-end accountability and closure.
Strive for First Contact Resolution (FCR) by leveraging knowledge bases and troubleshooting resources.
Escalate unresolved issues to Level 1.5 or Level 2 support or additional resolver groups with all relevant diagnostic information.
Assign incidents requiring on-site intervention to Field Support (Level 1.5) for validation.
Conduct follow-up activities to confirm resolution and customer satisfaction before ticket closure.
Achieve defined Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards.

Customer Support & Communication

Serve as the single point of contact (SPOC) for end users throughout the incident lifecycle.
Provide courteous, efficient, and effective technical support for software, hardware, and network-related issues.
Deliver clear communication regarding ticket progress, estimated resolution times, and next steps.

Requirements

Minimum 2 years of experience in a service desk role or other similar technical role.
Language proficiency in English and German C1 level or equivalent is a must.
Proficient in fundamental IT troubleshooting for software, hardware, OS (Windows, Windows Server) and network environments
Understanding the QSR (quick service restaurant) environment and POS/KDS systems is an advantage.
Strong customer service orientation and communication skills.
Ability to multitask and manage workload in a fast-paced environment.
Detail-oriented with excellent documentation and follow-up abilities.
Collaborative mindset with a focus on knowledge sharing and continuous improvement.
Critical thinking: diagnostic reasoning and identifying connections

What we offer

Hybrid working is supported
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
Fixed extra language allowance
Private Health Insurance - Premium Package provided for all Unisys associates after 6-months tenure
Home office allowance
Last and foremost, a great team, also a lot of learning and training opportunities

Workplace extras

Canteen
Cafe
Bicycle storage
Free fruits, snacks
Free coffee, soft drinks
Massage

Company info

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential.

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