Állás részletei
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Cég neve
Karrier Hungária Kft.
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Munkavégzés helye
Hibrid • Budapest -
Elvárt technológiák
- IT SUPPORT HARDWARE NETWORK
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Elvárások
- Angol középfok és
- Német felsőfok
- 1-3 év tapasztalat
- Középiskola
Állás elmentve
A hirdetést eltávolítottuk a mentett állásai közül.
A hirdetés adatait sikeresen elküldte az email címére.
Állás leírása
Main responsibilities, tasks:
- Troubleshoot and resolve Level 1 IT issues while aiming for first-contact resolution.
- Manage incident and service request tickets across phone, email, chat, and web channels.
- Provide technical support for hardware, software, and network-related issues (technical training is provided).
- Maintain clear, proactive communication and timely updates throughout the resolution process.
- Escalate complex incidents to appropriate support teams while ensuring seamless handover and follow-up.
Required skills:
- At least 1 year of experience in a service desk or customer service-related position
- Availability for night shifts
- Advanced German and intermediate English skills
- Understanding of IT systems and infrastructure
- Strong problem-solving abilities and general technical aptitude
- Outstanding communication skills
What our partner can offer:
- Following a 14-week on-site training period at the 11th district office, full remote work is possible
- Home office support allowance
- Language allowance
- Premium private health insurance
- An attractive cafeteria package
- A friendly, supportive, international team culture
- Continuous training, learning, and career development opportunities
Advantages:
- Work experience in a technical environment is appreciated
Company info:
We are looking for German speakers who enjoy solving Level 1 IT issues in a friendly and international environment.
Flexible scheduling options are available in both part-time and full-time positions!
Apply today and find out more!
Flexible scheduling options are available in both part-time and full-time positions!
Apply today and find out more!
Apply:
Please click the Apply button to send your application.
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