German speaking IT Support Specialist - night shift (remote) (KH_104498)

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Karrier Hungária Kft.
Munkavégzés helye

Hibrid • Budapest

Elvárt technológiák
- IT SUPPORT HARDWARE NETWORK
Elvárások
- Angol középfok és
- Német felsőfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Main responsibilities, tasks:

Troubleshoot and resolve Level 1 IT issues while aiming for first-contact resolution.
Manage incident and service request tickets across phone, email, chat, and web channels.
Provide technical support for hardware, software, and network-related issues (technical training is provided).
Maintain clear, proactive communication and timely updates throughout the resolution process.
Escalate complex incidents to appropriate support teams while ensuring seamless handover and follow-up.

Required skills:

At least 1 year of experience in a service desk or customer service-related position
Availability for night shifts
Advanced German and intermediate English skills
Understanding of IT systems and infrastructure
Strong problem-solving abilities and general technical aptitude
Outstanding communication skills

What our partner can offer:

Following a 14-week on-site training period at the 11th district office, full remote work is possible
Home office support allowance
Language allowance
Premium private health insurance
An attractive cafeteria package
A friendly, supportive, international team culture
Continuous training, learning, and career development opportunities

Advantages:

Work experience in a technical environment is appreciated

Company info:

We are looking for German speakers who enjoy solving Level 1 IT issues in a friendly and international environment.
Flexible scheduling options are available in both part-time and full-time positions!
Apply today and find out more!